Michaels Sales Associate/Cashier reviews

3.5

49% would recommend to a friend

(828 total reviews)

David Boone

39% approve of CEO

41% positive business outlook

Sales Associate/Cashier employees have rated Michaels with 3.5 out of 5 stars, based on 828 company reviews on Glassdoor. This indicates that most Sales Associate/Cashier professionals have a good working experience there. Michaels is rated in line with the average (within 1 standard deviation) by Sales Associate/Cashier professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

828 reviews
3.0
Mar 25, 2014
Recommend
CEO approval
Business Outlook

Pros

-Very flexible scheduling -Training was hands on -Team mates are friendly -Very relaxed atmosphere

Cons

- High School atmosphere - Favorites - Lack of good managers - Only a couple people (not senior management) did what they were supposed to (for job description) - Policies are only loosely followed

4.0
Feb 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly at the Michaels I work in. Nobody argues or shows any ill-feeling towards each other. The pay is decent, but I don't have any bills to pay, as I am in high school. I was hired during the Christmas season, so my hours were incredible then, but even now that business has slowed down, I still get a decent amount.

Cons

I was only trained for a few hours at the register. That was my only training experience. That's it. I was not given any information on anything other than how to do a transaction, how to run a return, and how to call a manager for help. I was not trained on anything else...I had to wait outside of the breakroom so someone would give me the passcode. I had to learn everything by myself through trial and error. I've been working there for three months now, and I still question things. Also, the email collection expectations cashiers are held to are totally ridiculous. Cashiers collect emails for the company during the transaction. Our goal is to get 15%- so 15 for every 100 customers. It seems like no problem. But nobody wants to give their email! Management uses this statistic (not how many customers you serve, or how effective you are as a cashier) when deciding how many hours you will get for the following week. I absolutely hate this system.

2.0
Feb 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Getting to work around nice co-workers, helping customers with their craft projects, receiving special employee holiday discounts, and getting to demo products that come in

Cons

None of the bathroom supplies were ever restocked despite several notifications over months (cleaner, gloves, soap, napkins, vomit powder, etc..), rule exceptions for only certain employees ( i.e. letting some dye their hair, letting some choose a register regularly, letting some not show up without consequences, etc..), not being alerted to last minute on the job schedule changes, not being paid for hours you were asked to stay later, Cleaning bathrooms without supplies, having stealing issues with suspicions taken on employees instead of activating cameras.

Viewing 820 - 822 of 828 Reviews

Glassdoor has 9,998 Michaels reviews submitted anonymously by Michaels employees. Read employee reviews and ratings on Glassdoor to decide if Michaels is right for you.