Pros
None. They offer unlimited PTO which only applies to management and favorites. They will deny your PTO with no good reason other than, we need bodies.
Cons
Everything. They can't keep employees and the queues are out of control always. No support from managers. They only care about themselves and don't even know how to support their team. The pay here is way below industry standards. Managers just micro-manage and give quarterly goals that are unattainable unless you are "in" with management. Managers don't work on tickets or help with issues. They are always in meetings. Unless you suck up to management, don't expect any promotions. If you have an issue with one of the legacy employees, just start looking for a new job because they will most likely get you fired due to favoritism. No structure at all. HR is a joke. They preach they are here for you, but they are not. They only care about protecting the company, remember that. This company has had so much turnover over the past 4 years from what I can see. If this review doesn't help with your decision, then just look at the other bad reviews which are real and not faked. Unlike the reviews on here by office assistants or HR employees who post good reviews to get the rating up.
