NVA reviews

- Prices tend to run higher than a local clinic - Hospital policies make it difficult to accommodate lower income clients - Managers tend to be more concerned with making money than acting as a hospital (to a degree that some vets may find immoral) - Full-time veterinarians tend to get a raw deal on their contracts

In short, they set all employees up for failure (doctors, techs/assistants, front desk), do not provide clear or constructive plans of action/feedback, and are disorganized. - Interviewed as a relatively inexperienced recent graduate and was transparent about my goals and need for mentorship and support. Did NOT receive said mentorship or support from doctors on site nor from corporate NVA. - Poor management and communication skills throughout multiple levels. - Unclear standards of care that were very subjective/based on judgmental biases of the clients' finances or demeanor. - Corporate manager, practice manager, and medical director all unable to create/provide a meeting outline, meeting notes, or plan of action (for my mentorship or any site-specific protocols/expectations/standards). - High numbers of tech/support staff turnover who are not given clear instructions or training (unclear protocols... because there weren't any protocols). - Would do everything in their power to keep clients even if they berate the support staff or leave a negative review after declining our recommendations. - Short-staffed and inflexible. If we were low on techs (sometimes 1 tech per doctor, sometimes less; almost never had a treatment or support tech), they would schedule the same number of appts as usual and expect them to run on time with high/normal standard of care.