NVA reviews

2.8

36% would recommend to a friend

(716 total reviews)
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John Bruno

19% approve of CEO

25% positive business outlook

NVA has an employee rating of 2.8 out of 5 stars, based on 716 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NVA employee rating is 22% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

716 reviews
1.0
Feb 12, 2024
Recommend
CEO approval
Business Outlook

Pros

1st, 2nd, 3rd shifts. You have the opportunity to work whenever, but only if it meets the priorities of your scheduling manager.

Cons

**TRIGGER WARNING: SUICIDE ATTEMPTS, DOMESTIC ABUSE, ANIMAL ABUSE** There are no opportunities for compensated leadership positions if you work as a Vet Tech, CSR, or KA. The security cameras barely work. The clients can be extremely hostile and dangerous (i.e. death threats, physical violence threats, litigious threats, spitting, etc.). There is no onsite security- just a doorbell camera, a panic button under the front desk, and a taser (provided by management). The managers will not be onsite if you work 2nd or 3rd shift. Even if you are able to contact a manager while working 2nd or 3rd shift, they may not be able to help you because they may not have an idea of how your job works. Extremely low employee retention rate. Inconsistent policy and procedures, especially regarding attendance, No Call No Shows, and tardies. At this job, you will experience the worst of humanity and how they treat the most defenseless creatures. You will witness a daily amount of animal abuse, spousal abuse, child abuse, etc. and there are absolutely no offered mental health days built into the hospital’s sick/PTO system. The work culture is filled with compassion fatigue- your coworkers will regularly “joke” about euthanizing themselves to avoid working another understaffed shift, for example. Due to the National DVM shortage, you will often times be asked to work a shift without any DVM present, which means that you will be expected to work a shift without intaking any patients- in these instances you will be asked to deny service to every patient/owner that comes to the door, no matter how severe their pets’ medical condition is.

3.0
Aug 8, 2023

Mediocre

Recommend
CEO approval
Business Outlook

Pros

The pro can also be a con. They pretty much leave you alone. Pay is decent.

Cons

So many. Constant changes that the manager has to implement, often with little advanced notice. Very disorganized. It seems like the people at the top have very little to no clinical experience and are managing from a perspective that doesn't fit in your hospital. When we joined NVA, their motto was "join us, stay you" it is now "grow with us" with the new CEO (Greg Hartman is now with Ethos, NVAs sister company) coming from Banfield they are already cutting into our autonomy and pushing their financial agendas much like Banfield. Pawplans for example.

Viewing 58 - 60 of 716 Reviews

Glassdoor has 736 NVA reviews submitted anonymously by NVA employees. Read employee reviews and ratings on Glassdoor to decide if NVA is right for you.