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National Debt Relief

Engaged Employer

National Debt Relief reviews

3.9

71% would recommend to a friend

(1,583 total reviews)

Alex Kleyner

78% approve of CEO

72% positive business outlook

National Debt Relief has an employee rating of 3.9 out of 5 stars, based on 1,583 company reviews on Glassdoor which indicates that most employees have a good working experience there. The National Debt Relief employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home, benefits and coworkers. The best thing about this job is the relationship you build with people in the front line with you.

Cons

Prepare to enter purgatory. POSTIVE REVIEWS ARE ROOKIES THAT JUST CAME OUT OF TRAINING, THEY "ENCOURAGE YOU TO DO THESE REVIEWS" EVERYTHING IS WONDERFUL IN THE BEGINING WHILE TRAINING. THEN YOU ENTER REALITY. Alright no more caps lol here we gooooooooo.If they hire you for AMONE I am sorry I really am. You will get a lead transferred by another company with the client thinking they are getting a loan, but here you are ready to bait and switch them and tell them nope you don't qualify but here is what we do, you have to default on payments, credit will be ruined and you need to pay us monthly installment while your accounts are defaulting, clients mostly respond negatively and you basically hate your job at that moment. Now the other side is different not as bad as the Amone side but keep reading. "Top workplace to work" don't fall for this. They tell us the surveys are anonymous, but then if you don't do the survey, they start to harass you and tell you that is mandatory (How do they know?) The survey starts asking questions that could pinpoint right back to you, so you technically force to lie due to fear of retaliation. They feed all the rookies, make their numbers look real good, but in reality, the rookies are not going to get paid on those deals being put up early on, you have to build your pipe and they are counting for the rookies to make mistakes when setting up first payment dates. The company will still get paid, but you won't earn commission because you won't meet the tier to be commissionable. Once you have your pipeline built you start to get the real leads, the leads that are not so easy, the leads that are being sent by a third party, leads that are bottom of the barrel that hurts your key performance metric and end up getting coached or put under pressure. The only way you can make money if you work from 9am to 9pm 6 days a week. YOU ARE JUST A NUMBER. They continue to hire more and more and more new sales people; leads are being stretched where there are no leads available most of the time. NOW LET'S TOUCH ON MICROMANAGEMENT, it has gotten worst and getting a lot of worst. I honestly can't believe I lasted this long. If you are not from the New York office good luck. Upper management are arrogant. They boast about what they have done within the company when they had maybe 100 employees in sales, now they have over 1,000 employees in sales is a whole different ball game. They give you personal choice holidays but can't take it just anytime only you can't personally choose your own holiday anymore. It will be limited to your birthday or religious holiday. Diversity is mostly one sided to be honest. You will have transfer agents from the Dominican Republic transferring trash leads because they get paid per transfers, while you take on a lead that is just a waste of time. You can barely understand the transfer agent so imagine how the clients feel, they mostly think you in another country than the USA.

1.0
Mar 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Sales department is the only area I can recommend looking in to.

Cons

This organization is extremely reactionary with a lack of vision on where the company is headed. If they have some semblance with where they want the company to go, that is not shared with the organization probably because of the focus being steered towards all of the financial issues. To note on their reactionary behavior, the company will not wait and see if an analysis will prove to be true. They blindly go off that analysis, make very quick changes based upon the results, and then when it turns out to not be as projected, they back track even quicker. The company takes the elevator up and jumps off the building down. There is clear evidence that there is no hesitation to lay off people first, rather than looking at other ways to reduce budget restraints. During my time the number of rescinded offers was staggering, and it stemmed from last-minute realizations that they could not actually hire these people. Always very close to when their first day is supposed to be. It comes from poor workforce management and analysis that is constantly being overlooked. This is the type of organization that promotes individuals an hour after they lay off many people from the same department. With complete lack of tact and after they just laid off your friends and colleagues, they claim to have a "silver lining" by handing out promotions. They pass it off as a celebration, and pretend it was long-deserved, and not due to the restructuring that left several big holes. Mind you, they also put your belongings in a TRASH BAG as they lay you. It is an ironic gesture showing how the company really thinks of you. The HR team turns a blind eye to obvious ageism for personnel to join their direct team. I would say be very wary of the Nevada office in particular. This is also an issue with the negations department that is being enabled by the HR recruitment team. If you do end up working for the organization and want to learn what the CEO is like, feel free to walk by their office at any point of the day because the likelihood of hearing screaming and cursing towards other people in there is 9/10 times. The “face” of the organization only came off as overtly aggressive with a clear lack of care for his employees. The learning and development team are having major issues with training within the customer service department. Make sure if looking to join the company with a sales background that you are not joining the negotiations department. Clear lack of direction for this department. Hopefully you do not befall a terrible illness or death of a family member within your first 90 days of the company. The company has no understanding/compassion to situations such as these. I have seen employees forced to miss out on the death of loved ones because of their restrictive policies.

avatar
National Debt Relief Response
6y
We are disappointed and saddened to read that your experience at NDR was not representative of the work environment we strive to create as we continue to build and remain ever more so a Great Place to Work. NDR has gone through tremendous growth and organizational changes over the past few years and the team has worked quickly to adapt and keep up with these changes. We have had to adjust business strategies in a way that may seem reactionary to those not involved in the decision-making process in response to internal and external factors, such as the current volatile economic landscape. NDR utilizes and invests many resources into hiring and retaining talent. We do not tolerate any form of discrimination. Moreover, we strive our best to accommodate employees who are needing time off for health or family related reasons, a philosophy which is reflected in our absence policy and time and attendance guidelines which have been amended to increase flexibility and account for unforeseen circumstances all of NDR’s employees are subject to experience. Thank you for taking the time to share your perspective.
3.0
Mar 12, 2020

Irresponsible Management

Recommend
CEO approval
Business Outlook

Pros

Love the people at work, culture is great. Face paced and competitive environment, really lights a fire under you

Cons

In the midsts of the pandemic, employees are suffering from anxiety coming to the office everyday. Senior leadership down plays the situation, reassures everyone that they are “monitoring” the situation while schools are already shutting down. What they are really thinking is “how to keep everyone here as long as we can so we don’t lose money?” We’ve addressed our concerns but all they said was you cannot work from home but let us know if you have any symptoms. However the truth is... by the time one of us employees start showing symptoms, it will already be too late for everyone in the office and everyone they are related to. Management needs to value their employees as the type of work we do can be done remotely.

Viewing 25 - 27 of 1,583 Reviews

Glassdoor has 1,599 National Debt Relief reviews submitted anonymously by National Debt Relief employees. Read employee reviews and ratings on Glassdoor to decide if National Debt Relief is right for you.