Navy Federal Credit Union reviews

The work environment is typical of a contact center, involving frequent interactions with challenging members. The level of responsibility is notably high in relation to the compensation. Coming from a military family with an international background, I observed minimal engagement from colleagues during training, which made me feel unwelcome.

A lot of people on the phones burn out quickly. When I went for orientation there were about 30 people in my group. There are 3 of us left. The system they use to track your adherence and other metrics micromanages you so your boss doesn't have to. At least until your metrics fall too low. Consistently missing metrics can lead to termination. It's hard to request time off unless you do it at least a couple months in advance. It's difficult to get off weekends. You're required to work either Sunday or Saturday, and then get a random weekday off. It's inconsistent, and your start time varies by up to an hour. For example: Let's say today your shift starts at 7am. Tomorrow it might be 6am. The next day it might be 6:15am.