New Relic reviews

3.5

62% would recommend to a friend

(1,468 total reviews)
avatar

Ashan Willy

65% approve of CEO

53% positive business outlook

New Relic has an employee rating of 3.5 out of 5 stars, based on 1,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Relic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Mar 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Many of the people were some of the most brilliant, competent, friendly, and fun people I've ever seen in a corporate workplace. This used to be New Relic's culture through and through. Over time, all the "good ones" left, and it showed.

Cons

Poor management. There are maybe 1-3 VPs who are not passive aggressive, politicking, manipulative, spiteful, overall terrible people and are genuine leaders. They are all in the product and engineering organization or finance organization. The rest are checked out, waiting for their shares to vest. It showed. A lot. I was here for 2.5 years (since winter 2015). The first year was overall great. As the days wore on, the focus on "doing good work" lessened and became more about "optics" and doing BS work and trying to navigate the political waters. I was told to push back on things we didn't care about I was over worked, and underpaid, but she was frequently on holidays and "could not be reached," while I was expected to be available all day and night. There was no "leading by example." To make matters worse, I was constantly belittled and reminded that I was not "a VP" or on my manager's level. It was impossible to get anything approved or reviewed. I had a great experience here to begin with, and it's disappointing that my day to day experience with my manager (yes, a Vice President, as she loved to remind us) eventually became so poor that I had to leave.

3.0
Jun 1, 2016

Great Company That Is Falling Apart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best thing about New Relic is the leadership of Lew Cirne CEO and the executive team, and the fact that they push genuine values and diversity. The people here really do make it unique and a good place to be. From a product perspective, there seems to be a clear vision, and it's cool to be a part of a product that affects so many people. The quality of code here is pretty good, and it's nice to have that a priority, versus a "just make it work" mentality."

Cons

It's not what it used to be here. It was fun and had a strong startup mentality, but the enterprise mode has kicked in and when you mix that with growing pains, it's not good. The focus has clearly shifted to catering to large enterprises, while culture and employee happiness have taken a backseat to business "needs". Most middle/lower management seems incompetent, and uses fear tactics to control everything. There is no way to leave anonymous feedback for management, and every person who has voiced suggestions for improvement and change has been reprimanded, blocked from any future growth, and/or forced out of the company. Management does not listen when spoken to, and is completely disconnected from what is actually going on and how employees feel. Things are being managed through the rear view mirror, and that might look good on paper now, but this will bubble up and there will be a collapse, and at that point it will be too late. The signs are there now for those that want to see them, but mostly they are being covered up for personal gain. This could very easily be addressed if the executive team got involved and spoke directly with non-management, and if managers asked for feedback from those they actually manage. Many of these issues are most prevalent, and at a higher degree, in the Support organization. This is so evident that people talk about it who don't even work in or with Support. This is a concern because they are a key piece that integrate with our Sales and Engineering organizations, and I don't want to see this kind of behavior spread across the entire company. The behavior exhibited by managers at all levels in Support is completely against New Relic's values, and they should be held accountable.

2.0
Feb 28, 2021
Recommend
CEO approval
Business Outlook

Pros

The work life balance has always been good and in general the people tend to be really nice. For the Portland area it's probably one of the few options for a tech company so it's good and you'll notice that most of the positive reviews are from the Portland office. But in comparison to the bay area there are definitely better places to work.

Cons

- Comp. One of the worst equity and bonus packages of my career - Execs. Can't make a decision and the good ones have all left the company - Lew the CEO and all the other C level folks are checked out and ineffective - Decision making is a rampant problem here - Too much debt incurred over the years is causing virtually every department to suffer from too much to do and not enough resources. This is the sign of a poorly run company that had success but failed to look towards the future. - CEO cried at an all hands and compared coming out as a conservative to coming out as LGBTQ. This was after it was discovered one of his foundations was discovered to have donated to a Christian organization that discriminates against LGBTQ folks. Also his kids go to school there. Need I say more?

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