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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Oct 26, 2021

      2 yrs inContact Great - present NICECXone Horrid

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      "Former" inContact culture, Leadership, Employee respected great!! Wanted to be hired

      Cons

      "Current" NICECXone culture, leadership, employee respected worst ever!! Doing everything possible to be hired somewhere else. Culture = What culture? No culture! No foreseeable Hope to create a good culture!

      1.0
      Jun 1, 2016

      Abusive Culture. Like Serving a Sentence

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay you well but you are selling your soul. Probably really nice if you enjoy being in the Israeli military.

      Cons

      Abusive senior management with limited leadership skills and vision. The argumentative culture kills innovation and new ideas and leads to a mass of people just trying to survive. Worse is that the culture is not limited to employees, but bleeds over to customers. Processes are antiquated and cumbersome. Those who pass off accountability are the ones who succeed If you are a woman or female leader-- multiply the abuse times 10.

      2.0
      Aug 13, 2023

      Frustrating place to work

      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Software mostly works as advertised. Like others my immediate manager is great. Past that not much. There is also no where to move up within the company. They hired a new SE director from outside the company, no offense to him not his fault. However, you are telling me that there was no qualified candidates internally?

      Cons

      There has been zero cola or merit increases in over FIVE years. They say there is a merit based culture but that is all talk, never happens. I've been to presidents club and still have had no raises. I get recruited calling from our competition that have base salaries 25% more than my base plus commission. There has been a huge brain drain here because people feel disrespected, under appreciated, and under paid.

      avatar
      NiCE Response
      2y
      Thanks for your review. We have an annual calendar of processes in place, to review our employees’ performance and reward them accordingly. There is a broad merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. We suggest you speak with your HR business partner or your manager about your concerns.
      Viewing 16 - 18 of 3,046 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.