NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Feb 23, 2023

Think twice before accepting a job here

Recommend
CEO approval
Business Outlook

Pros

Only pro I can think if that is left is the great employees that work here. And with that they are leaving one at a time....quickly

Cons

Below market salaries. high quota with less and less accts YOY. Lack of transparency with commission structure. Comp plan not communicated until late Q1 and sometimes early Q2 but held retro to Jan 1 which can change the dynamics of your compensation base on how you sold it. Lack of transparency and honesty when dealing with employees. Consistent revolving door. Company changes that will effect customers terribly. ***Thumbs down score is not about Paul Jarman but about Barak Eilam

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NiCE Response
3y
Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
1.0
Oct 5, 2015
Recommend
CEO approval
Business Outlook

Pros

The only pro of working here was that I expanded my network and contacts to find a new job.

Cons

- No work life balance - Unrealistic expectations from management with no support or willingness to listen to the issues - Sales targets for sales teams are unrealistic and misguided - If you're not Israeli, you will not last or be promoted - Barak is not fit to lead the company and does not have enough experience in different roles to support his appointment - If you disagree with management - you will be blacklisted - Upper management is disconnected from reality and follow their own agendas with blind direction - Management is disconnected from employees - Morale is just plain terrible - Leadership is unwilling to change or adapt to suggestions from people doing the real work - All about the money - Poor spending decisions - All top talent is abandoning ship due to the culture at NICE - Products have potential but are poorly executed and pushed by "vapor ware" meaning they aren't selling a real product or features that haven't ever been deployed or functionally deployed which adds to dissatisfaction from customers

1.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

-Market leading product -A couple knights from the old guard remain (no power or influence.) -Nothing else.

Cons

-Compensation well below market rate. -Reorg and reshuffle has left many people exiting. -former CEO/founder retired, leaving the Israel based NICE to take over and effectively ‘slim’ costs and incentives. -COMPLETELY UNETHICAL PAYROLL BEHAVIOR. MANY HAVE NOT BEEN PAID DUE TO RESTRUCTURE ‘CONFUSION’ -Overworking and expected to take calls and answer emails well outside of business hours -WFH migrating back to full time office despite what job descriptions list -Residual payments gone. -Expenses rejected at every opportunity -Very nepotistic “locker room” culture -all the good leaders left for a reason

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NiCE Response
3y
Thanks for your feedback. Our NICE-FLEX hybrid model – which is employed by NICErs in all offices globally – gives employees ultimate flexibility, comprising 2 days in the office with 3 days of remote work each week. We encourage you to reach out to your HR Business partner to discuss your specific concerns.
Viewing 19 - 21 of 3,046 Reviews

Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.