Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,228 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at NiCE. This rating has been stable over the past 12 months.

How satisfied are employees working at NiCE?

79% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (240) , Senior Software Engineer (101) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (55) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Some great people in the field and in mid" ((in 233 reviews)); "Good work life balance and Market leader in compliance" ((in 206 reviews)); "Good Culture and lots of fun activities throughout the year." ((in 194 reviews)); "Good work culture and work environment" ((in 122 reviews)); "good benefits and on boarding process" ((in 89 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 130 reviews)); "They are cheap and salaries are low" ((in 115 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 68 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 25 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 23 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

79% would recommend to a friend

(460 total reviews)

Scott Russell

86% approve of CEO

75% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.7

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

460 reviews

Reviews about "Compensation"

Return to all reviews

1.0

May 26, 2023

STAY AWAY, ESPECIALLY SALES

Director, channel sales management

Recommend

CEO approval

Business Outlook

Pros

-Market leading product -A couple knights from the old guard remain (no power or influence.) -Nothing else.

Cons

-Compensation well below market rate. -Reorg and reshuffle has left many people exiting. -former CEO/founder retired, leaving the Israel based NICE to take over and effectively ‘slim’ costs and incentives. -COMPLETELY UNETHICAL PAYROLL BEHAVIOR. MANY HAVE NOT BEEN PAID DUE TO RESTRUCTURE ‘CONFUSION’ -Overworking and expected to take calls and answer emails well outside of business hours -WFH migrating back to full time office despite what job descriptions list -Residual payments gone. -Expenses rejected at every opportunity -Very nepotistic “locker room” culture -all the good leaders left for a reason

NiCE Response

3y

Thanks for your feedback. Our NICE-FLEX hybrid model – which is employed by NICErs in all offices globally – gives employees ultimate flexibility, comprising 2 days in the office with 3 days of remote work each week. We encourage you to reach out to your HR Business partner to discuss your specific concerns.

4.0

May 26, 2023

Good PLace to gain experience and learn about cloud tech

Sr. business analyst

Recommend

CEO approval

Business Outlook

Pros

Solid people with decent ability to level up and gain experience/knowledge

Cons

Pay is a bit on the lower side of the market. Can be a little tribal at certain points in the company.

NiCE Response

3y

Thanks for sharing your feedback. We are glad that you enjoyed your NICE journey. We take great pride in empowering our employees to reach their full potential with our learning and development program, and an emphasis on internal mobility. We wish you success in your future career.

1.0

May 25, 2023

I wouldn't recommend working here

Engineer

Recommend

CEO approval

Business Outlook

Pros

Not much to be proud about at this company currently. * Historically they offered motivosity to share small monetary rewards with peers, that is now gone. * Historically they allowed for your work-from-home schedule to be determined between you and your manager, that is gone. * Historically they allowed for occasional team building outings to be expensed to the company, that is gone. * Historically there was a food store on the 3rd floor and an allowance of money was given to each employee to spend there, that is gone. Leadership has their eye focused on saving money and doesn't seem to care about employee's personal happiness and work experience any more. It seems that the effects of the departure of the long time CEO Paul Jarman are starting to be manifested.

Cons

* Leadership is fanatical at requiring in-office attendance. They say that in-office attendance is required 2 times per week. If you go on vacation you're still required to scan your badge 8 times per month. It seems like leadership is looking for a way to reduce the number of employees without calling it a layoff. * There are too many levels of leadership. Some decisions can only be made by the highest level of leadership. It seems that executive leadership is micromanaging too many things. They need to put more trust in the lower level leaders. * Getting a raise in salary is almost impossible. There is a yearly merit cycle, but that only gives 2-6% salary increases to a select number of employees. Doesn't allow for employee's salary to keep up with the current high rate of inflation.

NiCE Response

3y

Thanks for your sharing your thoughts. Our NICE-FLEX hybrid work model allows NICErs to enjoy the best of both worlds – two days a week from the office to benefit from team collaborations and in-person connection, and three days of work-from-home. At NICE, we hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We encourage you to reach out to your HR Business Partner or direct manager to share your specific concerns.

Viewing 178 - 180 of 460 Reviews

Jobs at NiCE

Customer Success Manager

United States

View job

AI Project Manager, CX

United States

View job

AI Solution Strategist

United States

View job

Senior Customer Service Engineer

United States

View job

Account Executive, Agentic AI, Enterprise

United States

View job

NiCE

NiCE reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

STAY AWAY, ESPECIALLY SALES

Good PLace to gain experience and learn about cloud tech

I wouldn't recommend working here

Jobs at NiCE

NiCE reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

NiCE reviews FAQs

Jobs at NiCE