ON24, Inc. reviews

3.1

42% would recommend to a friend

(403 total reviews)
avatar

Sharat Sharan

37% approve of CEO

35% positive business outlook

ON24, Inc. has an employee rating of 3.1 out of 5 stars, based on 403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ON24, Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

403 reviews
1.0
Jan 11, 2022
Recommend
CEO approval
Business Outlook

Pros

- You can negotiate basically any salary that you want because salary ranges are completely arbitrarily set. - They will offer a huge quantity of RSUs, if you can manage to compromise your personal ethics and stay long enough to collect on them.

Cons

- It's clear to me from reading the sudden rash of very short positive reviews in December that they must have requested (or highly "encouraged"?) the inside sales team based in NC to fill out reviews in Glassdoor to amp up their rating. The fact that they all say there's absolutely nothing wrong with the company and they're all super 5 star reviews, should already be a red flag. - In fact, should have listened to my gut and paid more attention to the red flags during the interview stage as well. There is no Diversity & Inclusion at all in the organization, nor values, and the culture is absolutely toxic. There was one person in the interview panel that was subtly trying to tell me not to work there, but I ignored them anyway. I won't even go into one conversation I was in where one senior leader actually threw out a joke that he thought was funny, but was actually extremely inappropriate. By that time, I already knew that HR was powerless at this organization. They're essentially a recruiting and benefits management department, because there is no centralized HR process for anything. There are no performance reviews, no rhyme or reason to title levels, no merit increase policies, so basically if your manager loves you and has enough power to fight for an increase, they'll do so, but if they're on the outs with the rest of the leadership team, you're out of luck. I had zero confidence that I could come to HR (or even my own manager) to let them know of that inappropriate comment and that anything would happen out of it. - As an example of the culture, it is not uncommon for members of leadership to regularly yell at employees or adopt very aggressive stances on calls. The CEO only likes the "yes men and women", and never listens to anything even if there's enough data to back it up. He's 100% a micromanager, and you wouldn't think at lower levels that you'd have to really worry about that, since a CEO in most organizations of this size doesn't get involved in every tiny decision, but he does. The "strategy" if you can call it that, oscillates from day to day based on the mood and whatever latest article that he has read. The leadership style used across the organization is best described as management by fear, intimidation, and when all else fails, threats. This is why teams hold meetings ahead of the meetings with the CEO to discuss what can or cannot be said in front of him so that they don't trigger one of his outbursts. So for a 30 minute meeting with the CEO, it's not uncommon for the team to hold at least a 2 hour meeting earlier in the week to strategize how to best manage his emotional experience. There are many of these meetings with the CEO every week because, again, he has to micromanage everyone, so you can do the math as to what your own schedule would look like building decks and having quarterbacking conversations with other teams before the main meetings. The saddest part of all this is that he has no idea that people are wasting time doing all this and it's 100% because of the way he reacts to any kind of news. This is not leadership. - There is a significant lack of integrity across many layers of the organization as well. For example, in one call a high ranking leader proudly announced to a large team that they have regularly skirted a pretty clear compliance rule (and laughed/joked about it). The team didn't seem to think that there was anything wrong with that at all..... at a publicly traded company. I really wish that was the only lack of understanding of corporate compliance that I personally witnessed while there. It came to the point where I no longer wished to be associated with this type of organization at the risk to my personal integrity and boundaries of ethics, despite the mountains of cash that had been thrown at me to sell me into taking the job. - Don't expect any work life balance either. They do not adhere to any kind of work schedule whatsoever. There's a certain "workaholic" mentality at the organization that is exhibited by those in leadership, and while that may be fine for them personally if they have no other family obligations, they still expect you to reply to emails/texts/IMs at all hours of the day/night etc. It's not uncommon for them to expect you to attend meetings that are wildly out of your regular working hours on a consistent basis (we're not even talking about emergency meetings here, just regular business). - I thought long and hard about writing or not writing a review. What finally decided it was that list of bogus perfect reviews that suddenly popped up. I feel like they're trying to bury the reviews with the truth to boost their Glassdoor ratings and cover what an awful experience it was to work there. But don't just take it from me... if you go to LinkedIn and see the average tenure in the organization, you'll find that it's only 2 years. Sure, they'll tell you that they grew super fast since COVID etc, but be forewarned, people are leaving that just arrived because the culture is terrible. In interviews, they'll have a clever answer for everything you ask. And I bought it all. They can't find enough people to fill the jobs, so they're trying their best to sell you into a vision of this place that is simply not true. You can do better.

1.0
Feb 15, 2018
Recommend
CEO approval
Business Outlook

Pros

They pay fair (base) salaries.

Cons

Never in my career have I worked at an organization where disfunction was so widely accepted and ignored. I can only describe my experience as a sales person, so please take it with a grain of salt. Please, please, PLEASE - if you are considering working here, think long and hard about the challenges that you are sure to face. The sales team is a revolving door. My opinion aside, consider the fact that over 30 people came and went from the sales team (JUST IN 2017 ALONE) - most of whom lasted for less than 6 months. People are constantly leaving, only to have their positions filled with individuals who are soon to be disappointed by the choice to work at ON24. Senior management has been working at ON24 for less than 2 years, which shows by their lack of product knowledge and oblivious nature when dealing with their employees. As an employee, I constantly raised my hand for help, and expressed my concerns about the lack of responsiveness, lack of tools, and lack of support that I encountered at ON24. The conversations I had were frustrating to say the least. My challenges were understood and sympathized with, but no valuable changes were ever made to address my situation (or my colleagues’ situations). If you are considering working here, know that you have a good product, but PLEASE ask the tough questions before signing on. Ask about the tenure about management, ask about the support you will receive, ask about the tenure of your teammates, ask about attrition, ask about marketing support, ask how many people truly hit their number, ask about RIFs. To me, there is nothing more frustrating than seeing talented people set up for failure. ON24 has a great product, and so much potential, so it is with a heavy heart that I had to leave and write this review, but I hope that it helps others who are considering joining the ON24 team.

1.0
Oct 29, 2016
Recommend
CEO approval
Business Outlook

Pros

The people in the trenches are some of the most hard working, friendly people you will meet. Problem is, anyone worth anything will figure out a way to quickly exit the company. The webinar product itself is great in terms of functionality. It is well marketed and has a real appeal to anyone in demand generation. Sales has some real options to succeed, but you will be in the minority. It is all about the group you are placed within and the leads you will be given.

Cons

The turnover at ON24 is insane. One CMO left and wasn't replaced for a year. Then we saw a new CMO be hired only to leave a short time later. We have a 3rd CMO now. The CFO left this year with no replacement. Several VP of Sales have left within only months of starting. Now our VP of HR is leaving after only a few months on the job. And that is just the executive team. Rampant turnover exists top to bottom. In early 2016 a new marketing team of 6-7 were all hired at once. All but a few have now left. Plus there were layoffs in spring of 2016. And then there is sales. Sales, especially SMB, gets hammered with turnover. Most of us assume the positive reviews on Glassdoor are fake just so that sales can recruit. Too many new sales hires are not trained, thrown to the wolves, and let go a quarter or two later when they don't make their numbers. It's like clockwork. Company culture is non existent. For most, it is downright depressing. People are trained to work with their head down and be quiet. If you're seen associating with others, it is assumed you're not working or don't have enough work. Those who thrive are either remote or in the Charlotte office. Company developments are not shared. Every quarterly company meeting is simply a regurgitation of news that most people are already aware of. Most of the company never knows what is happening behind the scenes as the future is never talked about, only the past. For a long time there was a talk of an IPO. Most have given up on that happening. CYA is a practice that exists in every department. Customer success will blame support for client complaints, support will blame customer success for lack of instruction, both will blame sales for the deal sold, and sales will blame all if they can't close their deals. Unless you are in some dire circumstances, there are no good reasons to take a job at ON24. I strongly suggest you take the time to review other glassdoor reviews. You will see a theme.

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Glassdoor has 428 ON24, Inc. reviews submitted anonymously by ON24, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if ON24, Inc. is right for you.