OneSupport reviews

3.0

34% would recommend to a friend

(351 total reviews)
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Anthony Herrera

36% approve of CEO

27% positive business outlook

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351 reviews

Reviews about "Compensation"

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1.0
Jul 23, 2013
Recommend
CEO approval
Business Outlook

Pros

If you like computers and helping customers with PC issues, it is a nice place to work. Fairly decent amount of support once you are live.

Cons

Terrible leads in place that will do anything to save their own necks. They rate you using ACT, ( average call time) which is very frustrating when doing tech support. You can not control how fast the customer is going to be able to follow your directions. Low end on the pay scale. Have to get in "queue" to take a bathroom break.

3.0
Jun 18, 2013
Recommend
CEO approval
Business Outlook

Pros

They train and expose you to TCP/IP. You won't be certified but you'll learn a bunch of practical stuff: protocols, mail clients, browsers, remote session, port forwarding, PPP and some cool tools too. The most important thing you learn is how to troubleshoot. Noobs with a little effort can get a L1 job and then move on to make the fat coin somewhere else. My L2's were supportive and the schedule was flexible. Get to work at home.

Cons

The pay sucks! and you're asked to do a lot for little pay. You're busy often with back2back calls. The weird guy at work can be one of your L2's. Hanging up on customers because they curse is probably frowned upon. Impersonal in that you don't have work friends when you work at home. The metrics by which your calls are measured may be difficult for some. Once you get the hang of it (3-4mo.), you quickly get burned out.

1.0
May 29, 2013
Recommend
CEO approval
Business Outlook

Pros

You get to work from home.

Cons

Low pay, hours cap goes into effect and you only get about 20 hours a week at 9 dollars an hour, no one can even pay rent like that.

Viewing 337 - 339 of 351 Reviews

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