OneSupport reviews

Every aspect of the job that isn’t your teammates. The people that call in scream and yell at you, and if you’re femme, you’ll receive misogynistic verbal abuse. Immediate team leads will have your back, but management is just as misogynist, and belittle their employees, especially femmes. Things management has told me, “Why do you care how much we pay you? You have a man that takes care of you.” “Listen, little girl” “We don’t have women in IT because the techs won’t listen to them” The pay is not enough to warrant the kind of toxicity you have to put up with on a daily basis.

The pay isn't worth getting yelled at by people who are frustrated with wait times. We're required to be on a call no less than 5-10 minutes and when we need help from someone on the team, no one is ever available. the training is only 2 weeks and we spent the 1st 3 days learning nothing, so jumping into work is confusing. Alot of times instead of getting help or a good answer from a higher up, we were always told to transfer the customer to a number that was always busy or never called them back. truly not a good company to work for unless youre desperate. I shouldnt get in trouble for going to the restroom, and if youre pregnant, they dont care, theyll still ask why you used the bathroom twice in an hour.