OneSupport reviews

3.0

34% would recommend to a friend

(850 total reviews)
avatar

Anthony Herrera

36% approve of CEO

27% positive business outlook

OneSupport has an employee rating of 3.0 out of 5 stars, based on 850 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneSupport employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

850 reviews
3.0
Sep 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Easy to Multi-Task and do the job. Relatively simple troubleshooting. Friendly staff, and management. One call, on resolution means you don't deal with the same person twice.

Cons

Boring, you do the same thing literally thousands of times. Frustrating, to customers you do not deserve any level of respect. No really technical, more of a customer service job. All about talk times and making numbers as small as possible. Very high stress.

2.0
Sep 9, 2011

Tedious, frustrating, dehumanizing.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In some ways the minimal oversight is a relief. I like looking at cat pictures at work. The pay, schedule flexibility, and benefits package are nice.

Cons

If you've worked in tech support, you know. Now imagine running tech support for an a DSL only ISP that caters to rural, under-educated people, and oversells their actual service.

2.0
Jul 13, 2011

The most frustrating job I've ever had...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Higher pay than average for college students Super simple work as far as technology goes They'll hire just about anybody You can use the internet while taking calls

Cons

They'll hire just about anybody Dealing with customers can be frustrating Management seems to care little about how you work Very hard to get a raise past the first couple of levels Working environment smells funny

Viewing 835 - 837 of 850 Reviews

Glassdoor has 881 OneSupport reviews submitted anonymously by OneSupport employees. Read employee reviews and ratings on Glassdoor to decide if OneSupport is right for you.