Does OneSupport pay their employees well?

According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OneSupport?

34% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

What are employees saying about OneSupport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneSupport layoffs and their outlook for job security at OneSupport in 2026.

What are the top reviewed OneSupport locations?

San Marcos , Austin , Houston , San Antonio , Texas City , Jacksonville , Tampa , Raleigh , Miami , Columbia , Charlotte , Dallas , Atlanta , Fort Worth , Denver , Orlando , Irving , Remote , Mobile , Tuscaloosa , Richmond , Saint Louis , Phoenix , Fayetteville , Corpus Christi , Katy , New Braunfels , Jackson , Murfreesboro , Mountain View

Skip to content Skip to footer

Notifications

OneSupport

OneSupport reviews

3.0

34% would recommend to a friend

(850 total reviews)

Anthony Herrera

36% approve of CEO

27% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

OneSupport has an employee rating of 3.0 out of 5 stars, based on 850 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneSupport employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

850 reviews

1.0

Dec 29, 2012

Good money, terrible job.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay rate, full time, and it offers room to advance.

Cons

Archaic break system, horribly monotonous, faulty systems, stupid method of doing paperwork for each call.

4.0

Oct 4, 2012

Pay could be better, but hard to complain...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Work from Home available -Fun staff -Plenty of assistance available for more difficult calls -Scheduling is very flexible -Benefits

Cons

-The pay could be a lot more -Very strict on being on time (not really a con, considering it's hard to be late for a job that you do from home) -The "lunch/break tool" isn't very fair. There are times that you can miss out on a break because you were on a call when your turn came up.

2.0

Feb 18, 2012

it's Ok

Ost

Recommend

CEO approval

Business Outlook

Pros

work at home, when slow the down time can be nice.

Cons

usually have to work through lunches, lunches/breaks are very limited meaning it can be hard to get to the restroom when you really wanna go. tools are often incomplete and fragmented and most of the knowledge base/wiki has outdated information or is half put together.

Viewing 844 - 846 of 850 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.2★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

Frontier

3.6★Compensation & Benefits

UScellular

4.3★Compensation & Benefits

Jobs at OneSupport

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative