OneSupport Customer Service Representative CSR reviews

It takes a while for a raise

-Not worth the pay. The work can be stressful and they implement new tasks or stricter requirements often. Even working for many years will get you a pay raise of a dollar or two. -Processes in support can often seem unnecessary or intrusive but are required for scoring. -Lack of information presented to customers leaves them with a lot of questions for customer support. This leads to an increase in volume of customers with simple questions that could've been easily avoided. This leads into my other con point: -Agent availability can seem limited. There are often times where customer volume is high and this causes a queue to form. Sometimes customers will be waiting for over 20 minutes for a response. All of these issues are discussed within the advise section.