Item: OneSupport
Rating: 5
Author: Current employee - Customer Service Representative (CSR)

Question 1

Is OneSupport a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at OneSupport have rated their employer with 1.9 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at OneSupport.

Question 2

Does OneSupport pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at OneSupport with 2.0 out of 5 stars based on 19 anonymously submitted employee reviews. This is 33.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at OneSupport.

Question 3

How happy are Customer Service Representative CSR professionals working at OneSupport?

Accepted Answer

15% of Customer Service Representative CSR employees at OneSupport would recommend their employer to a friend. This rating has decreased by 69% in the past 12 months. Customer Service Representative CSR professionals have also rated OneSupport with a 1.9 rating for work-life-balance, 2.5 rating for diversity and inclusion, 1.7 rating for culture and values and 1.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at OneSupport?

Accepted Answer

Customer Service Representative (89), Technical Support Representative (86), Tech Support Representative (32), Technical Support (29), Customer Service Representative (CSR) (21), Tech Support (19), TSR L1 (18), Tier One Tech Support (11), TSR (8), Team Leader (8), Technical Support Specialist (8), Technician (8), Customer Service (7), Customer Care Representative (6), Customer Support Representative (6)

Question 5

What are the pros of working at OneSupport according to real employee reviews?

Accepted Answer

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

Question 6

What are the cons of working at OneSupport according to real employee reviews?

Accepted Answer

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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