OneSupport Customer Service Representative CSR reviews

1.9

15% would recommend to a friend

(19 total reviews)
avatar

Anthony Herrera

3% approve of CEO

2% positive business outlook

Customer Service Representative (CSR) employees have rated OneSupport with 1.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. OneSupport is rated 47% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19 reviews
2.0
Oct 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home and not having to talk to people face to face.

Cons

Terrible training, management is unorganized, policies constantly updated so rules can be one thing one day and another thing the next day. Software sometimes doesn't work properly but the employee is penalized for something that they can't control. There's a bathroom queue and most days you'll be waiting on people to either take their bathroom breaks or come back from them and you could be waiting anywhere between 5 minutes or 1 hour + if people forget their queued. You're expected to know a bunch of stuff and are 'coached' if you don't. The pay is so low that it would be too expensive to add medical benefits and this job requires way too much for just 12/hr. If this job comes across your dashboard, keep looking, This job may as well be a scam.

4.0
Mar 2, 2023
Recommend
CEO approval
Business Outlook

Pros

-No experience needed -No college needed -Pay incentives based on performance

Cons

*Contracts you to work for another company so you wont get paid as much as an actual employee of that company.

Viewing 7 - 9 of 19 Reviews

Glassdoor has 881 OneSupport reviews submitted anonymously by OneSupport employees. Read employee reviews and ratings on Glassdoor to decide if OneSupport is right for you.