Does OneSupport pay their employees well?

According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OneSupport?

34% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

What are employees saying about OneSupport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneSupport layoffs and their outlook for job security at OneSupport in 2026.

What are the top reviewed OneSupport locations?

San Marcos , Austin , Houston , San Antonio , Texas City , Jacksonville , Tampa , Raleigh , Miami , Columbia , Charlotte , Dallas , Atlanta , Fort Worth , Denver , Orlando , Irving , Remote , Mobile , Tuscaloosa , Richmond , Saint Louis , Phoenix , Fayetteville , Corpus Christi , Katy , New Braunfels , Jackson , Murfreesboro , Mountain View

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OneSupport

OneSupport reviews

3.0

34% would recommend to a friend

(351 total reviews)

Anthony Herrera

36% approve of CEO

27% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

351 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Sep 30, 2024

Honest Review

Technical customer support agent

Recommend

CEO approval

Business Outlook

Pros

Depending on the contract, you can pick your own schedule. Multiple opportunities (contracts) under the same company. Current employees are offered positions for other contracts as they come available.

Cons

Pay is not worth it. PTO is accrued per hour you work. Depending on the contract, you work holidays. Team support lacks. Training is very quick, leaving new employees feeling as though they're just thrown in the fire. The job is mentally taxing.

5.0

Sep 12, 2024

Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home, Great training.

Cons

Pay could be better but you can move up quickly.

2.0

Sep 7, 2024

Stay Away if you Can.

Level 2 support analyst

Recommend

CEO approval

Business Outlook

Pros

You get to work from home.

Cons

You must keep your door locked when you are working. They try to squeeze every person out until the call queue is back to back for your full 8 hours of work. As a Level 2 support manager of a fashion, my Pay is only 2 dollars more than minimum wage where I live. Incompetence and Lying from the top down from both the Contracted Companies we Work for, to the owners of our own company. It used to be a great place to work with full Christmas Bonuses and company picnics and all of that. All of that has been gutted out completely. Anything to squeeze a few more pennies for the higher ups. Pay caps are the same they were 10 years ago. The say they want real people with personality, but what they really want are polite robots who can memorize scripts. They are just waiting for AI so they can boot all the workers.

Viewing 25 - 27 of 351 Reviews

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Jobs at OneSupport

Work From Home: Technical Support + Customer Service

Work From Home: Technical Support + Customer Service

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative