OneSupport Tech Support Representative reviews

software that you depend on for work is constantly glitching or broken, its not a day at TNI if something hasnt gone wrong. some of the companies you are sub contracted to work for have EXTREMELY shady dishonest and scummy business practices that are very apparent from the get go. when customers are dissatisfied with said service, you are going to be the person they yell at. you get a week or two of very dense and fast paced training, you learn everything else on the job which is very stressful. this is not the companys fault but 90% of the people who call tech support lines are computer illiterate, and very difficult to work with. TNI is unable to allow workers to remote onto the customers computers due ot their EULA, so you must walk the customer through everything step by step over the phone. most customers will not understand anything you say. this is very time consuming, and very stressful if not annoying.

Pretty much all of the draw backs of working at home. It's not for everyone. I worked about 50 hours a week, so I didn't get out much, and it started to get to me in a big way. I ended up leaving on good terms when I got a local IT gig.