Is OneSupport a good company to work for as a Technical Support?

Technical Support professionals working at OneSupport have rated their employer with 3.3 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Technical Support Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at OneSupport .

Does OneSupport pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at OneSupport with 1.1 out of 5 stars based on 29 anonymously submitted employee reviews. This is 87.2% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Technical Support reviews

3.3

84% would recommend to a friend

(29 total reviews)

Anthony Herrera

7% approve of CEO

23% positive business outlook

Ratings by category

3.7

Work/Life balance

3.1

Diversity & inclusion

3.0

Career opportunities

2.6

Culture & values

2.3

Senior management

1.1

Compensation and benefits

Technical Support employees have rated OneSupport with 3.3 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

29 reviews

5.0

Jan 14, 2018

Great Company

Technical support

Recommend

CEO approval

Business Outlook

Pros

They pay well they have great benefits are flexible with college

Cons

Nothing to say about this company

2.0

Sep 9, 2017

Easy Money, Bad Business Practices

Technical support

Recommend

CEO approval

Business Outlook

Pros

Relaxed, Work From Home, Flexible schedule

Cons

Micromanagement, Promotes short-cutting calls to lower call times. Low Pay.

4.0

Aug 29, 2017

Decent experience

Technical support

Recommend

CEO approval

Business Outlook

Pros

The flexibility is nice and I have an awesome TL. Our L2s are knowledgeable and helpful. Get to know your co workers and most are really nice people.

Cons

The L2s are way overworked. They have to do multiple ISPs and help all the other members of the group. It makes it hard to get assistance at times. The ISPs are the absolute worst internet companies. You couldn't pay me to have their services. So many angry customers Once you get the hang of one ISP they give you a 4 hour training course to learn another and then throw you into the shark tank whether you feel ready or not

Viewing 22 - 24 of 29 Reviews

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OneSupport Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company

Easy Money, Bad Business Practices

Decent experience

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