Is OneSupport a good company to work for as a Technical Support?

Technical Support professionals working at OneSupport have rated their employer with 3.3 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Technical Support Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at OneSupport .

Does OneSupport pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at OneSupport with 1.1 out of 5 stars based on 29 anonymously submitted employee reviews. This is 87.2% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Technical Support reviews

3.3

84% would recommend to a friend

(29 total reviews)

Anthony Herrera

7% approve of CEO

23% positive business outlook

Ratings by category

3.7

Work/Life balance

3.1

Diversity & inclusion

3.0

Career opportunities

2.6

Culture & values

2.3

Senior management

1.1

Compensation and benefits

Technical Support employees have rated OneSupport with 3.3 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

29 reviews

2.0

Nov 11, 2015

Working from home is nice

Technical support

Recommend

CEO approval

Business Outlook

Pros

Working from home is nice. There's not a whole lot else about working for this company that I enjoyed.

Cons

Low pay Nepotism EXTREMELY low pay I do the same work for a different employer and get paid nearly three times as much. Decent for spending money, but you won't make a living at this place, and GOD FORBID you inquire as to why the pay raise that was supposed to come with your promotion hasn't gone through.

3.0

Mar 30, 2015

OK job, less than average pay.

Technical support

Recommend

CEO approval

Business Outlook

Pros

Depending on what team you are on, atmosphere can be great or horrible. The people are pretty cool for the most part, and there are some nice perks like the company trip to Schliterbaun, and the new wellness program. Vacation and healthcare are good. My managers have been pretty cool and flexible.

Cons

The amount of actually support you can give is often dictated by metrics rather than need. No paid sick time. Pay is low, though there are some incentives available to top agents

1.0

Mar 9, 2015

Dont do it!!!!

Technical support

Recommend

CEO approval

Business Outlook

Pros

Easy work, felxible schedule, working at home is cool.

Cons

You are a robot. You Will never advance. Pay is awful even if you get to the admin side you will Never make enouenough survive

Viewing 25 - 27 of 29 Reviews

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OneSupport Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Working from home is nice

OK job, less than average pay.

Dont do it!!!!

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