OneSupport reviews about "training"

The training was terrible.The information that is given is a lot.And then you have 1 week of calls with a coworker.If you don't pick up right away then you will be left behind.The VPN that is put onto your computer can't be removed.

Low pay No annual raise Stressful

Very short training period you will not be the best prepared, software went down regularly making the high volume stressful, after being hired it took a month to actually get in a training class and work.

May get assigned to a difficult contract (Customer service and tech support for a major ISP. Mine was Frontier communications) Completely inadequate training (I was trained by Frontier employees and I'm not confident they ever worked phones.) High stress Constantly changing standards and expectations Cannot defend yourself against abusive customers unless its sexual harassment. Was once screamed at by a customer for over an hour and not allowed to hang up.

not much room for raises, calls can be back to back

Works of metrics and If you happen to get low metric scores they tend to decrease amount of hours work within your biweekly scheduled.

Still waiting for first raise..

- The Customers tend to get upset easily due to some of the processes or company policies we have to uphold - Work tools are either outdated or don't work often - Most trainings for new tools/areas aren't as filled with knowledge as they should be

pay is subpar for experience