OneSupport reviews about "training"

The pay isn't worth getting yelled at by people who are frustrated with wait times. We're required to be on a call no less than 5-10 minutes and when we need help from someone on the team, no one is ever available. the training is only 2 weeks and we spent the 1st 3 days learning nothing, so jumping into work is confusing. Alot of times instead of getting help or a good answer from a higher up, we were always told to transfer the customer to a number that was always busy or never called them back. truly not a good company to work for unless youre desperate. I shouldnt get in trouble for going to the restroom, and if youre pregnant, they dont care, theyll still ask why you used the bathroom twice in an hour.

Low pay, unorganized, more work and negative training always added

Pay, working 10 different contracts without any increase in pay.

Some of the big clients onesupport provides work for unabashedly rip their customers off. And when the service rips people off, they call you to complain. Most common sentiment from customers on one contract is “i would switch my service! If there were any alternatives”. The clients have unrealistic expectations for our metrics, and the metrics they prioritize and focus on change capriciously. You will primarily be doing emotional labor, not technical labor. The training does not fully prepare you for even half of what you will be doing, you have to learn on the job. I remember learning new things even the week the contract ended. 30 seconds between calls is not enough time to put in the required paperwork and also decompress from being yelled and screamed at, or from telling a disabled woman, who needs their service for medical reasons, that it will be until tomorrow before they can actually call their doctor. Emotional labor. My worst metric was break time, and i have no clue how some people made it through the whole day with no breaks whatsoever.

Horrible training Mediocre pay compared to similar positions. My Team Lead was horrible and lazy, compared to a previous one I had.

The only real con was my starting pay, but I moved up very quickly and have gotten 2 raises and two promotions within the last year. The phone does answer automatically so you don't have an option of whether or not you answer the phone, and you are expected to answer within 4 seconds and have about 20 seconds between calls on a busy day to reset and get ready for the next call to come in! I enjoy the fast pace so that really wasn't too much of an issue for me specifically.

unprepared when starting, strict guidelines.

Call center, depending on department, you either enjoy it or you hate it, last group I was in had call hold and handle times so low, (30 second hold and 5 min max) for customer calling about their bills - which requires a little time to look and research, there was no way to meet the call time metrics unless you were rude and didnt answer their questions, trainer for that dept called me names, said i was no good, chastised me in front of our entire training class, so much that another trainee said the traininer was being a jerk and they thought the trainer took it too far, but the dept I was in with Onesupport right before that? I was their top performer, trained new reps, coached others, frequently asked to do diff projects, so i went from doing great to being told how horrid i was..... when that first contract ended, the only one open ended up being terrible, so it just depends on what contract you are on and who your lead/trainers are.