Outreach reviews

3.8

73% would recommend to a friend

(94 total reviews)
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Abhijit Mitra

92% approve of CEO

73% positive business outlook

Reviews by job title

94 reviews

Reviews about "Compensation"

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2.0
Apr 25, 2023
Recommend
CEO approval
Business Outlook

Pros

- SCs collaborate really well together - Strong product offering

Cons

As a team we’re left fending for ourselves as there is a real lack of leadership. Four SCs have left Outreach in less than a month and leadership fails to acknowledge that it’s part of a bigger issue. - Bonuses have been light due to unachievable quotas. Most SCs (if not all) haven’t hit OTE in over a year. - Continued requests to work outside of normal business hours due to poor resource management - Reduction of resources in other departments such as Customer Success have SCs picking up the slack - Told not to expect raises or promotions - Employees near an office are prioritized for promotion/growth in to new roles. This puts remote employees at a severe disadvantage - Constant changing of direction creates burn out and makes it difficult to trust the decisions being made by executive leadership - No 401k match

1.0
Mar 23, 2023

Avoid at all costs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Originally this was a fantastic place to work for, with wonderful people, managers, colleagues, Employee Resource Groups, and a focus on Diversity and Inclusion; however in the last year since C-level management has decided the pandemic is over there has been some absolutely stupid changes. *snacks and drinks in office *Outreach branded swag *free lunch occasionally *somewhat good insurance and benefits, including stock options, 401k and FSA

Cons

*Diversity and Inclusion is no longer listed in the company's core values *They laid off most of the Employee Resource Group leaders in February 23 *While C level execs are making 6 figures, they have removed merit increases saying that "management doesn't get merit increases so why should you?" *Pushing "abundance mindset" which is blind optimism that things will go well if you just think hard enough that they will *C level execs are out of touch with reality and have been pushing good people with years of knowledge and skills out of the company by insisting on working in the office exclusively for Engineers and other teams. *The CFO refuses to use the tools the entire company uses and has repeatedly wasted time having Outlook troubleshooted because they can't be bothered to use Google Suite like the entire company is doing. *Constant changes in when bonuses are paid out, how they are accrued etc. In the last two years the bonus payout schedule has changed 3 times. *Edits to Insurance: no longer covering the non-birth parent for parental leave for as long as they were, and basically screwing anyone with disabilities for insurance. *Insurance for PPO went up in price significantly and we were told it was due to the majority wanting HMO options. This left people with disabilities who see specialists having to spend more money on insurance overall and has directly lead to people looking elsewhere for employment. *C-Level execs promised there would be training for all managers to learn, understand, and respect invisible disabilities such as ADHD, Depression, Anxiety etc. and never followed through.

1.0
Mar 16, 2023

worst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

weekly pay great clients to work with

Cons

didnt know who was my supervisor as well as huge turn over rate

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