Is PFS Group a good company to work for as a Client Support Representative?

Client Support Representative professionals working at PFS Group have rated their employer with 2.5 out of 5 stars in 35 Glassdoor reviews. This is a lower than average score with the overall rating of PFS Group employees being 3.0 out of 5 stars. Search open Client Support Representative Jobs at PFS Group now and start preparing for your job interview by browsing frequently asked Client Support Representative interview questions at PFS Group .

Does PFS Group pay Client Support Representative employees well?

Client Support Representative professionals rate their compensation and benefits at PFS Group with 2.7 out of 5 stars based on 35 anonymously submitted employee reviews. This is 3.6% worse than the company average rating for salary and benefits. Find out more about Client Support Representative salaries at PFS Group.

What are the top reviewed jobs at PFS Group?

Customer Service Representative (35) , Customer Service Representative (CSR) (10) , Insurance Specialist (8) , Insurance Representative (5) , Customer Service (3) , Insurance (3) , Insurance Agent (3) , Manager (3) , Supervisor (3) , Insurance Representative II (2) , Insurance Verification Specialist (2) , Revenue Analyst (2)

What are the pros of working at PFS Group according to real employee reviews?

"Your coworkers are absolutely amazing" ((in 5 reviews)); "Work from home is the best part" ((in 5 reviews)); "Great people to work with" ((in 4 reviews)); "Flexible schedules" ((in 3 reviews))

What are the cons of working at PFS Group according to real employee reviews?

"Bad management, lies, no confidentiality with HR, broken promises, no organization" ((in 16 reviews)); "They also yell alot at managers and cuss and bully!!!!!" ((in 8 reviews)); "Too much favoritism with supervisors with their little friends and If your if color you are especially treated well, not so much for any other race." ((in 7 reviews)); "Pay could be better, and some team leads and supervisors should be more experienced and knoledgable than they are." ((in 7 reviews)); "No bonus for collections like other departments." ((in 6 reviews))

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PFS Group

PFS Group Client Support Representative reviews

2.5

25% would recommend to a friend

(35 total reviews)

Jeff Gorski

77% approve of CEO

32% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.3

Work/Life balance

2.7

Compensation and benefits

2.4

Senior management

2.4

Career opportunities

2.3

Culture & values

Client Support Representative employees have rated PFS Group with 2.5 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Client Support Representative professionals have an average working experience there. PFS Group is rated 27% below average by Client Support Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

35 reviews

3.0

Feb 28, 2025

Its okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

WFH opportunities is available to employees

Cons

It’s a typical call center environment

1.0

Jan 29, 2025

Soul-sucking

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-being paid -decent schedule -not much else

Cons

-hr doesn’t care -managers don’t care -once you’re out of training good luck

2.0

Feb 26, 2024

Pay rate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good pay rate for customer service

Cons

poor management, not good communication

Viewing 1 - 3 of 35 Reviews

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Jobs at PFS Group

Remote Insurance Rep

Houston, TX

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Remote Senior Insurance Rep

Houston, TX

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Remote Senior Insurance Rep

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Insurance Appeals Rep

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Customer Service Representative

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PFS Group reviews FAQs

PFS Group reviews PFS Group Client Support Representative reviews

PFS Group

PFS Group Client Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Its okay

Soul-sucking

Pay rate

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