Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 33 reviews)); "Mostly great people work there" ((in 21 reviews)); "Benefits are good but not great." ((in 20 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Low pay and hard to move up." ((in 18 reviews)); "Upper management seemed a little disorganized, hours weren’t the best" ((in 4 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews)); "Upper management and supervisors are clueless." ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

Parts Town reviews

3.4

58% would recommend to a friend

(211 total reviews)

Steve Snower

66% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

211 reviews

2.0

Dec 23, 2024

Decent company, bad managers

Putaway driver

Recommend

CEO approval

Business Outlook

Pros

Profit sharing and free weekly food

Cons

Managers and supervisors will do whatever they can to make your life here miserable if you let them. You're constantly lied to, management teams are really bad at communicating with team members.

Parts Town Response

1y

We appreciate your honest feedback and are happy to hear you found value in our benefits package. However, we regret that your experience with leadership was not as positive. We are always working to enhance leadership training and ensure managers are equipped to support their teams effectively. If you have suggestions, we welcome your input - hrhelp@partstown.com.

3.0

Nov 30, 2024

Parts Town

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home 3 days/week

Cons

Can't really go into the office on the days allocated to work from home

Parts Town Response

1y

We appreciate your feedback! While we offer a flexible hybrid work schedule, we continuously reevaluate our safety procedures and protocols to determine what is best for our team. If you have additional feedback or suggestions, we’d love to hear them! Feel free to reach out to us at talent@partstown.com.

2.0

Oct 25, 2024

No Longer a Great Place to Work

Customer solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Parts Town’s hybrid work schedule is nice. The benefits are decent and most lower management is great. Parts Town seems to prioritize hiring from within so it’s easy to move up.

Cons

The company recently went through a mass layoff of employees— nearly half of my team was wiped out and only given a few days notice. This made scheduling a nightmare for time off, and increased the workload exponentially— ultimately not worth it for $19/hr they were offering. I found myself overwhelmed with the new volume of work forced upon us. Training is sub-par and felt like the training team themselves didn’t truly understand the application they were showing to other employees. The company used to feel very personal and “employee oriented” but the culture has shifted and feels far more toxic now. What used to be a great place to work has now become a stressful and unhelpful workspace.

Parts Town Response

1y

Thanks for taking the time to share your experience with us! As with any growing company that has encountered growing pains, we have relied on our strong team and culture to help push us forward! We’re sorry to hear you didn’t receive the support you needed. We would love to hear more about your experience at Parts Town if you have the time. Please reach out to us at Talent@partstown.com.

Viewing 31 - 33 of 211 Reviews

Jobs at Parts Town

Talent and Culture Training Coordinator

Enterprise Solutions Architect (Hybrid work schedule)

Manager, Operational Excellence & Network Transformation (Hybrid Work Schedule)

Operational Excellence Lead: Process & Performance (Hybrid Work Schedule)

Enterprise Project Manager - HVAC

Parts Town

Parts Town reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent company, bad managers

Parts Town

No Longer a Great Place to Work

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