Percepta Customer Service Representative CSR reviews

2.2

26% would recommend to a friend

(23 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

13% positive business outlook

Customer Service Representative (CSR) employees have rated Percepta with 2.2 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Percepta is rated 38% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23 reviews
1.0
Jun 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Somewhat good base pay Training

Cons

Training is not enough they dont teach you all you need ti know

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Percepta Response
2y
Thank you for your feedback. We're glad to hear you found the base pay satisfactory and appreciated the training provided. We understand the importance of comprehensive training and are committed to continuously improving our programs to ensure all employees feel well-prepared. Your input is valuable and will help us enhance our training initiatives. Thank you for sharing your experience, and we wish you all the best in your future endeavors.
5.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

great work culture. they really care

Cons

no cons to share for now

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Percepta Response
2y
Thank you for sharing your positive experience working at Percepta. We're delighted to hear that you enjoyed the great work culture and felt cared for during your time with us. It's wonderful to know that you didn't have any cons to share. Your feedback is greatly appreciated and motivates us to continue fostering a supportive and positive work environment. Thank you again for your review, and we wish you all the best in your future endeavors.
4.0
Apr 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Great opportunity Team players Friendly staff

Cons

A lot of work load No proper training

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Percepta Response
2y
Thank you for taking the time to share your experiences as a Customer Service Representative at Percepta. We greatly appreciate your feedback. We are thrilled to hear that you see great opportunities at Percepta and have found your colleagues to be supportive team players. Building a positive and collaborative work environment is one of our top priorities, and it's encouraging to know that you feel supported by your peers. We recognize that maintaining a healthy balance between workload and resources is crucial for our employees' well-being and productivity. Additionally, providing comprehensive training is essential for success in any role, and we apologize if you feel that your training experience has been lacking. Your feedback helps us identify areas for improvement, and we appreciate your honesty and openness. If you have any further suggestions or concerns, please reach out to us at percepta.hr@percepta.com.
Viewing 4 - 6 of 23 Reviews

Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.