Is Percepta a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Percepta have rated their employer with 2.2 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Percepta employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Percepta now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Percepta .

Does Percepta pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Percepta with 2.3 out of 5 stars based on 23 anonymously submitted employee reviews. This is 38.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Percepta.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

Skip to content Skip to footer

Notifications

Percepta

Percepta Customer Service Representative CSR reviews

2.2

26% would recommend to a friend

(23 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

13% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.4

Senior management

2.3

Compensation and benefits

2.2

Culture & values

1.8

Work/Life balance

1.6

Career opportunities

Customer Service Representative (CSR) employees have rated Percepta with 2.2 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Percepta is rated 38% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

5.0

Feb 5, 2023

working for percepta// great place to work team work is excellent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Team work there are constant help and motivation always know what u have to work on to make your job better. Reaching far and beyond for their customers.Treating their customers with respects. The motivation is exceptional. I love this company very much. To me working here gives u the opportunity to want to strive to do better and that because this motivation comes from the top management. I have worked in many capacities and i must say Percepta is a excellent company to work for.

Cons

Time given to finish notes and work for each call. I believe enough time given will make it more productive for employees on a performance level

Percepta Response

Thank you for sharing your positive experience at Percepta. We are thrilled to hear that you have found the team to be supportive and motivating, and that our commitment to providing exceptional customer service is being recognized. We are glad that you feel valued and motivated in your role, and we appreciate your kind words about the company. Thank you for being a part of the Percepta team!

5.0

Jan 26, 2023

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good people, fun to work

Cons

Schedule, customers can be tough

Percepta Response

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to improve the employee or customer experience.

1.0

Dec 17, 2022

Only As A Last Resort

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Reliable Paycheck Work From Home No Uniform

Cons

Literally Everything Else About This Company Sucks

Percepta Response

Hearing about less than awesome employee experiences is unfortunate - we'd like to better understand your situation so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can discuss further. We wish you the best of luck in your future endeavors.

Viewing 13 - 15 of 23 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I

Customer Care Representative II

Customer Service Representative

Concierge Customer Service Representative

Customer Service Case Manager

Percepta reviews FAQs

Percepta reviews Percepta Customer Service Representative (CSR) reviews

Percepta

Percepta Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

working for percepta// great place to work team work is excellent

Great

Only As A Last Resort

Top companies for "Compensation and Benefits" near you

Jobs at Percepta

Percepta reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Percepta reviews FAQs

Jobs at Percepta