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      Percepta

      Engaged Employer

      Percepta Customer Service Representative CSR reviews

      2.2

      26% would recommend to a friend

      (23 total reviews)

      Thomas Monaghan

      Not enough data to show CEO approval

      13% positive business outlook

      Ratings by category

      2.9

      Diversity & inclusion

      2.4

      Senior management

      2.3

      Compensation and benefits

      2.2

      Culture & values

      1.8

      Work/Life balance

      1.6

      Career opportunities

      Customer Service Representative (CSR) employees have rated Percepta with 2.2 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Percepta is rated 38% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23 reviews
      1.0
      Jan 3, 2024

      Sucks

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Will take ur pay if sick

      Cons

      Not fair, every manager has favorites

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback with us. We're sorry to hear about your experience. Regarding sick time and PTO, we want to assure you that we provide comprehensive benefits to our employees, including sick time and PTO that is accrued throughout the year. Your feedback helps us identify areas for improvement, and we encourage you to reach out to HR or management if you have specific concerns or suggestions for improvement. We value your contributions to our team and want to ensure that your experience at Percepta is positive and fulfilling.
      1.0
      Mar 17, 2023

      Awful training

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is ok. $17.50hr. some of the people are cool

      Cons

      They don't train well.. trainer showed frustration towards trainees. Did not explain in detail what needed to be done and when production started not one person to help with questions.

      avatar
      Percepta Response
      3y
      We are sorry to hear that your experience at Percepta did not meet your expectations. Our goal is to provide a positive and productive work environment for all of our employees. We'd like to learn more about your situation so we can help improve the employee experience. If you would like to discuss this further, please don't hesitate to contact percepta.hr@percepta.com. We wish you the best in your future endeavors.
      1.0
      Feb 7, 2023

      horrible company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      there are no pros unless you are desperate

      Cons

      you can find a better job besides this place. the staff are unprofessional and with railroad you even if you have medical documentation. they dont care if you have a disability

      avatar
      Percepta Response
      3y
      We are sorry to hear that your experience at Percepta was not a positive one. We value all positive and negative feedback, as it helps us identify areas where we can improve. We encourage you to reach out to us directly at percepta.hr@percepta.com so that we can discuss your specific experiences and work towards finding a resolution. We apologize for any negative experiences you may have had and will do our best to create a better working environment for you and all our employees.
      Viewing 10 - 12 of 23 Reviews
      Related searches: Percepta Customer Service Representative (CSR) jobs | Percepta Customer Service Representative (CSR) salaries | Percepta benefits | Percepta Customer Service Representative (CSR) interviews
      Percepta reviewsPercepta Customer Service Representative (CSR) reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.