Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(124 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 124 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

124 reviews
3.0
Feb 26, 2025
Recommend
CEO approval
Business Outlook

Pros

You are able to work from home or do hybrid they do give annual raises. I started off at $16 and I left there making $21. I love my team and my supervisors.

Cons

The customers and the case loads. I had upwards to 45 cases.

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Percepta Response
1y
Thank you for sharing your experience! We’re glad to hear you enjoyed working with your team and supervisors and that you saw growth during your time here. We know the job can be fast-paced, and we appreciate the hard work that goes into supporting our customers. Wishing you all the best in what’s next!
1.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

There is opportunity for career development

Cons

There is no flexibility with this company

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Percepta Response
1y
Thank you for your feedback. We’re glad to hear you see opportunities for career development at Percepta. We’d love to better understand your perspective on flexibility and what challenges you’ve experienced. Your feedback is important as we continue to grow and improve. If you’re open to sharing more, please reach out to us at percepta.hr@percepta.com. Thank you for being part of the team!
5.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits, friendly supervisors, non-toxic environment

Cons

Just like any other BPO companies we still need to report to work despite having strong typhoon and floodings

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Percepta Response
1y
Thank you for your kind words and for recognizing our efforts to create a supportive and positive work environment. The well-being of our employees is a top priority, and we are continuously working to enhance our policies to ensure everyone's safety. Thank you for sharing your thoughts and for your time with Percepta!
Viewing 13 - 15 of 124 Reviews

Glassdoor has 1,044 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.