Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(124 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 124 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

124 reviews
4.0
Sep 14, 2024
Recommend
CEO approval
Business Outlook

Pros

I got to travel, manage data and work on a small team.

Cons

When a new contract was brought in for a new company we were all drowning due to lack of support and knowledge.

avatar
Percepta Response
1y
Thank you for sharing your experience with Percepta. We're glad to hear that you enjoyed the opportunities for travel and working in a close-knit team. We understand your concerns about the challenges faced with new contracts and the importance of support and knowledge during transitions. Your suggestion about having trainers with direct experience on the phones is valuable, and we appreciate your thoughtful advice. We'll continue working on ways to better support our teams in the future. Best of luck in your future endeavors!
1.0
Aug 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home which is nice

Cons

Pay isn’t good at all

avatar
Percepta Response
1y
Thank you for sharing your experience. We’re glad to hear that you appreciate the flexibility of working from home, as we strive to provide a work-life balance for our team members. We recognize that competitive compensation is crucial, and we are continually evaluating our pay structure to ensure it aligns with the market and reflects the value our employees bring to Percepta. We’re committed to creating a rewarding environment where our employees can grow and thrive. If you have specific concerns or suggestions, we encourage you to reach out to your local People Innovation (PI) representative directly so we can address them.
2.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

You meet nice people along the way

Cons

The demands increase but the pay doesn’t quite accommodate.

avatar
Percepta Response
1y
Thank you for your feedback and for your six years of service at Percepta. We appreciate your acknowledgment of the positive relationships built during your time with us. Your insights are valuable, and we are committed to making improvements to retain and value our dedicated employees.
Viewing 16 - 18 of 124 Reviews

Glassdoor has 1,044 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.