Is Percepta a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Percepta have rated their employer with 3.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Percepta employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Percepta now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Percepta .

Does Percepta pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Percepta with 3.1 out of 5 stars based on 123 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Percepta.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

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Percepta

Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(123 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

5.0

Mar 20, 2025

Love it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work and lovely people

Cons

None at all, love it.

Percepta Response

Thank you for sharing this! We’re so glad to hear you’re loving your experience and the people you work with—it’s exactly the kind of feedback that makes us proud. Thanks for being part of the Percepta team and for all that you do!

1.0

Mar 3, 2025

Worst company ever

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None. Complete waste of time

Cons

Poor management hate working there.

Percepta Response

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We take concerns like yours seriously and would appreciate the opportunity to learn more and address them. Please feel free to reach out to us at percepta.hr@percepta.com so we can better understand your experience. We also encourage you to share your feedback in the upcoming Speak Up Employee Satisfaction Survey, as we’re always looking for ways to improve. Thank you for being part of the team.

3.0

Feb 26, 2025

Lots of calls good people

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You are able to work from home or do hybrid they do give annual raises. I started off at $16 and I left there making $21. I love my team and my supervisors.

Cons

The customers and the case loads. I had upwards to 45 cases.

Percepta Response

Thank you for sharing your experience! We’re glad to hear you enjoyed working with your team and supervisors and that you saw growth during your time here. We know the job can be fast-paced, and we appreciate the hard work that goes into supporting our customers. Wishing you all the best in what’s next!

Viewing 10 - 12 of 123 Reviews

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Percepta

Percepta Customer Service (CSR) reviews

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Love it

Worst company ever

Lots of calls good people

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