Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home set up is great!" ((in 70 reviews)); "The benefits are great." ((in 43 reviews)); "Good training and a change to get ahead" ((in 35 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Paid Time Off" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Feb 10, 2021

Good starting point if you’re interested in customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are friendly Entry level salary is not the worst ($15 and $17 if bilingual)

Cons

Too many systems and measuring metrics Made training confusing Don’t provide enough time for admin work outside of making calls No flexibility with schedule in first 3 months working Benefits are below average

Percepta Response

We work hard to improve the employee experience every day. It's one of our goals! If you have specific examples on things we could improve on, we're all ears! Send us a note at percepta.hr@percepta.com

3.0

Feb 2, 2021

Not enough pay to handle the work load

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Entry level pay is high, training is detailed, nice trainers

Cons

Training is vigorous most people couldn’t keep up, job is overly complicated

Percepta Response

We're glad to hear you were satisfied with our compensation and training program. We do our best to make the training accessible to everyone. We will pass your feedback along to the team. Thanks for the feedback!

3.0

Feb 2, 2021

Money is Good

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is good, that’s it

Cons

Constant changes to the work place

Percepta Response

Glad to hear you're satisfied with our compensation. We know change can be challenging sometimes, but without more details, it's difficult to address your concerns. You can email us at Percepta.hr@percepta.com. Thanks!

Viewing 205 - 207 of 270 Reviews

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Jobs at Percepta

Concierge Sales Representative

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French Bilingual Digital Communication Specialist

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