Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
avatar

Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
May 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Co workers try to have fun, but we rarely have more than 30 seconds to chat. Management works as hard as we do.

Cons

You can almost count on working two or three shifts every week. Almost always need one more cashier than they are willing to pay. Nothing gets cleaned well or often enough because they keep cutting payroll to up profits Customers complain constantly about long lines and pump key pads never working. Help desk is so overworked that after 20 minutes of being on hold waiting for them we often hang up and send the customer away with nothing. Grave shift cashiers work all alone quite a bit of the night. No lunch, no break, no restroom break. Gaps in maintenance on weekend nights so bathrooms, garbage and showers are a total mess when day shift comes in and people complain all night about the mess

5.0
Apr 25, 2012

pilot is a good positive place to work!!!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like working for pilot, one of the best companies that I have ever worked for!! I have been promoted fast and have had alot of opportunities for advancement. It helps if you are an outgoing person and put forth effort to help out in anyway that you can. overall i think that if you try you can go far with this company. it doesn't hurt that they are expanding rapidly and need QUALITY people to fill the positions. the stores tend to be run well and upper managment atleast in my zone are very down to earth and make up feel like part of the pilot family

Cons

one of the main downsides that i see is that if you want to advance u need to be willing to go where they will send you. If you are not able to be flexible in relocation then you have to wait for some of the upper TC management at the local store to get promoted, quit or get let go. you have to also have to flexible as to when you will work. for the most part as a cashier or maintanance person there is not a set time that you will work every day. they tend to hire more people than are needed so the hours that you are given are not always what you need. but if you play the game and do a good job they will take care of you for the most part.

1.0
Apr 24, 2012
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the people I worked with - they made long shifts filled with rude customers at least somewhat entertaining. There are a couple of shift-leaders and managers who keep the job from being totally disastrous, so as long as you're working their shifts, it's not that bad.

Cons

Rude customers Faulty equipment - our computers crash a few times a day - we're on the hold with our help desk every few hours at least Pumps that never work properly Cheapest company I've ever worked for - they're constantly trying to squeeze every dollar possible out of their employees and clients Completely disorganized Don't expect to get paid for all the hours you work - they're constantly trying to stiff you hours here and there, read your pay stubs properly so they don't screw you over! Incompetent head office - they're completely oblivious to all the problems going Zero communication - they will put in place changes without telling you and then reprimand you for not following the "new" rules Total disrespect - you are not an employee, you are a slave; they bully you into submission and use threats to get their way

Viewing 2254 - 2256 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.