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Pipedrive

Engaged Employer

Pipedrive reviews

4.4

86% would recommend to a friend

(92 total reviews)
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Paulo Cunha

97% approve of CEO

72% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.5

Culture & values

4.1

Compensation and benefits

3.9

Senior management

3.9

Career opportunities

Ratings by demographic groups

Reviews by job title

92 reviews

Reviews about "Compensation"

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2.0
Mar 3, 2024

Once great, now horrible. Restructuring. Low pay and are involved in shady layoffs practices.

Software engineer
Recommend
CEO approval
Business Outlook

Pros

The engineering work is supported by high-quality hardware and tools with Macbook Pro as default. The office environment is outstanding, with excellent coffee and other amenities e.g. gym. In Tallinn, there's a slight compensation for food, though the effects of cost-cutting are noticeable. Specialists and middle managers, especially those with extensive experience, are highly competent. The benefits package and private health insurance are particularly impressive. Below the mid-manager level, traces of Pipedrive's exceptional culture still persist. The atmosphere is friendly, making the workplace feel safe and welcoming. However, challenges emerge at higher management levels, notably with executives brought in by Vista. Most executives within the Engineering organization hail from the "old Pipedrive" period and are effective, but the broader business organization displays a wide range of personalities. There's a noticeable distinction between individuals who merely manage upwards and those who are truly committed and put in significant effort for the company, rather than just completing tasks and seeking approval from senior management. The method of addressing problems—whether by a thorough, fact-considerate approach or a hasty, imbalanced reaction—significantly separates the original Pipedrivers from the newcomers.

Cons

Last summer, the CTO announced that there is no future at the company for experienced engineers, intending to force out senior staff due to their high salaries. The company is slashing costs by laying off senior engineers and specialists, not fully complying with legal standards. This practice of not offering alternative roles within the company breaches Estonian law. HR has shifted its focus entirely to cost-cutting, neglecting fairness and career progression. Over a few years, HR quality has plummeted from the highest standards to the lowest, as previous leaders have left. The company is gearing up for a sale by Vista, yet it's not achieving enough growth for a satisfactory valuation, hampered by poor investment in its product and overspending on ineffective marketing. Pipedrive's culture is diminishing, evident from the repeated small-scale layoffs—occurring three times in 2024 alone—rather than a singular comprehensive cut, setting a tone of bleak expectations. The environment, once vibrant and joyful, has been overshadowed by an atmosphere of fear, distrust, and empty promises. The upper management, located in London, feels out of touch, making rare appearances only for superficial motivational speeches. Whereas senior contributors initially received stock options with Vista's acquisition, this benefit is now reserved for senior executives alone. In contrast, companies like Bolt and Wise continue to distribute stock options. Feedback from employees is mostly ignored, met with a facade of polite disinterest. Teams within the customer organization have been dismissed for asking too many questions about their career paths. In the engineering and product divisions, there's a clear absence of a coherent long-term plan for developing a superior product—a feeling that was strong a few years ago. Currently, the focus seems to be on maintaining existing systems, with significant resources misspent on non-productive marketing activities. Engineers share this sentiment, with many appearing to be disengaging quietly and starting to look for new job opportunities elsewhere.

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Pipedrive Response
2y
Thank you for taking the time to leave a review for us, fellow Pipedriver! We appreciate your candid feedback and are concerned to learn about your experience with us here at Pipedrive. We take your comments seriously and trust that you will understand the delay in a response whilst we review internally. Regarding the treatment of experienced engineers and specialists, we are committed to upholding the highest ethical and legal standards. We value the contributions of all our Pipedrivers and aim to create a fair and inclusive workplace. One of our primary focuses is to make sure that we have high performing teams. For this, we are constantly reviewing how we’re doing, including analysing which competencies and seniority levels we need in each area/team to deliver the expected results optimally. We are very proud of our recently hired interns as well as our Software Engineering Career framework, where we have 14 different levels to progress through in Pipedrive. Our current promotion system supports our colleagues’ growth whenever an engineer is ready for it and business needs are in place. It's important for us to uphold our values to maintain an open, transparent, and supportive environment for our employees. We’re dedicated to creating a positive workplace culture and are currently reviewing the recent employee survey, taking all feedback into account. To your point about the product and engineering divisions, our customers are at the heart of what we do, and our vision to be the best CRM for small business remains our north star. We have undergone changes that better help us achieve this vision for the future. However, we remain committed to providing a people-first experience to our Pipedrivers, along with a world-class product to our customers. We want to ensure that every employee feels heard and valued and encourage you to engage with our Executive Team to discuss your concerns. It’s our commitment to make Pipedrive a place where all employees can thrive and contribute meaningfully to our success, driving growth together.
3.0
Feb 28, 2024

Great years at Pipedrive until recently

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who gathered there talented and great. Leadership used to be amazing, direct and very clear in everything.

Cons

Transparency has reduced a lot and decisions are not in the best interest of the employees, but the shareholders. A lot of recent structure change that has made the organization under powered to keep going. The product is suffering for the lack of employees, as well as the customers, who are getting less and less attention. There is also a talent run happening in the company. The people who have believed in the company for many years feel that the things have changed to much worse recently, so they are taking their talent elsewhere, due to better pay or better work conditions.

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Pipedrive Response
2y
Thank you for taking the time to leave a review for us, Pipedrive alum! We appreciate your years of service with us as well as the fact that you’ve enjoyed working with our amazing Pipedrivers. Our customers are at the heart of what we do; we’re here to help small businesses grow, and so we will always evolve and adapt to meet their needs; no excuses. Whilst we successfully navigate through tough external conditions, our strategy, plans and internal structure may need to be flexible so that we stay true to our purpose. Following any structural changes within the company, our team remains committed to finding the best way to communicate these changes, both to respect those who are directly affected, and to ensure transparency to all of our fellow Pipedrivers. As such, we value any feedback that helps us improve on this further. Thank you again for your review, and we wish you all the best in your future endeavours!
1.0
Feb 7, 2024

Former star mismanaged. Stay away unless you get a good deal.

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

The company's pretty solid and they're good about paying on time. The future doesn't look too shabby, though the product isn't as hot as it used to be, and we're not really pulling in more customers. Depending on your location, some of the offices are downright impressive. In certain spots, the vibe is really great and the people you work with are a good bunch. But, you know, the pay isn't quite what you'd expect in the tech world, and over in Customer Success, we're always swamped. The workload just keeps piling up. As for moving up the ladder, those chances are pretty much gone. A lot of my coworkers are heading out the door. The company's policy is to match what everyone else pays in the industry while trying to increase the market share.

Cons

In our Customer Success department here at Pipedrive, we've been hit hard with layoffs and restructurings for the past six months. Honestly, it's best to avoid this area and the wider Customer organization given all the chaos. Across Pipedrive as a whole, there's a real issue with how management plans, communicates, and follows through. This lack of clear communication has caused a bunch of problems company-wide, including a major HR mess. The way layoffs are managed is just not up to par, with HR seeming more worried about leaks to the press than being straight with us or showing any real concern for those getting the axe. When we've given negative feedback about our top brass, it's been brushed off — they think we're just griping and not appreciating a good company. Then you've got HR constantly talking up how great Pipedrive is, leading folks to settle for lower pay. Ignoring our input like this is really frustrating. It feels like they're more focused on making things look good than on making actual improvements, especially with all this talk about a sale that would mainly benefit a few higher-ups with stock options. Our top leader in the COO's team even made us all join these meetings, cameras on, to fill out the same internal survey for the third time in a year. Predictably, nothing much has come from these surveys. We're still dealing with a terrible eNPS score and a bunch of promises from senior management that haven't been kept. Trust and empowerment are at an all-time low in the company. Sometimes, it feels like we're treated more like kids to be disciplined than as professional partners. To top it off, they've totally messed up our system for annual performance reviews. Everyone's just marked as meeting expectations, so they don't have to bump up our salaries. That's a real downer.

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Pipedrive Response
2y
Thank you for taking the time to review us, fellow Pipedriver. We’re happy to learn that you enjoy our office culture and the team camaraderie you’ve experienced at Pipedrive so far. To your point about recent changes within our customer-facing teams, it’s important to remember that evolution is central to ensuring we best serve as many small businesses as possible across the globe, while simultaneously providing a best-in-class experience. And while these changes sometimes include certain roles no longer being needed, they also bring about great opportunities, such as the five promotions awarded to Customer Success colleagues in the past month in the US. It’s also important to clarify that, for the 2023 annual performance cycle, performance ratings did not drive decisions about employee salary increases. We undertook multiple calibration sessions to remove any bias or discrepancies from the performance review process – we pride ourselves on this process being a fair way to recognise performance. Salary increases for 2024 were decided based upon local inflation rates and benchmarking using our trusted advisor, Willis Towers Watson. If you’re open to discussing these matters further, please reach out to your People Partner. Thank you once again for your feedback!
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