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      Premium Retail Services

      Part of Acosta Group

      Engaged Employer

      Premium Retail Services reviews

      3.0

      43% would recommend to a friend

      (1,962 total reviews)
      avatar

      Brian Wynne

      40% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,962 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      May 17, 2024

      Good pay bad management and culture

      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits w/ mileage reimbursement

      Cons

      Horrid work life balance and turnover culture God awful support from Upper management

      avatar
      Premium Retail Services Response
      1y
      Thank you for your feedback. We’re glad to hear you appreciated the pay and benefits, including mileage reimbursement. Premium encourages our employees to have a work-life balance and we're sorry you felt like you didn't have that. If you have specific examples or further concerns, please don’t hesitate to email us at reviews@premiumretail.com so we can look into this more closely. We wish you all the best.
      1.0
      May 4, 2024

      The company operates like a revolving door

      Territory manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company operates like a revolving door, where positions are not designed to retain employees or foster long-term employment. It is evident that they prioritize constant turnover by already seeking replacements for representatives before they are even fully trained. The training program, lasting only two days, leaves little time for comprehensive learning and support, creating a sink-or-swim environment. This approach reflects a lack of investment in employee development and suggests a focus on short-term gains rather than building a stable and committed workforce.

      Cons

      Lack of training , low commission pay, lack of consistency, support cancels your sales without explination

      avatar
      Premium Retail Services Response
      1y
      Thank you for sharing your feedback. We are sorry to hear about your negative experience and the concerns you raised regarding training, support, and compensation. At Premium, we value employee development and strive to create a positive work environment. We currently invest heavily in training and onboarding, but we agree that there is always room for improvement. We take your feedback seriously and are committed to improving the experience for all employees. Please feel free to email us directly at reviews@premiumretail.com with any additional thoughts or suggestions. Thank you again for your input.
      3.0
      May 1, 2024

      The good and not so good

      Merchandiser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Number one is definitely the flexibility of your work schedule. They offer a wide range of benefits, medical, dental, vision, 401k, and Life insurance, They also provide legal access and counseling at no additional charge. HR is helpful and gets back to you when you have questions Area Manager is also helpful and encouraging

      Cons

      They don't provide reimbursement for gas or mileage. :( Fast food employees get paid more than I do and have less to worry about, which doesn't give you the best feeling :( The Operations Team can be hit or miss on how helpful they can be. Just depends on who you get. Store managers are not usually happy to see you, and as an "outsider" trying to ask for information, you get the feeling that you are bothering them. Not all, but most.

      avatar
      Premium Retail Services Response
      1y
      Thank you for sharing your valuable feedback. We're pleased to hear that you've appreciated the flexibility, benefits, and the support from both HR and your Area Manager. We also understand your concerns regarding mileage reimbursement. After conducting thorough research, we believe our current mileage reimbursement aligns with industry standards. That said, we are always looking for ways to improve, and we'll share your suggestion with the relevant teams to explore how we can enhance communication and collaboration moving forward. If you have any specific examples or further suggestions, please feel free to reach out to us directly at reviews@premiumretail.com. We genuinely value your feedback and are committed to making your experience even better. Thank you again for taking the time to share your thoughts!
      Viewing 166 - 168 of 1,962 Reviews
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      ReviewsPremium Retail Services reviews

      Glassdoor has 2,077 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.