Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 332 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 332 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 197 reviews)); "Employee discount, work from home." ((in 78 reviews)); "Great work life balance and a lovely place to work." ((in 59 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 54 reviews)); "Great coworkers and often promote internally" ((in 40 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 113 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 38 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC

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QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(332 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 332 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

332 reviews

4.0

May 10, 2016

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a a fairly laid back place to work when you're not dealing with the crush of calls from the holiday season. The training was really thorough. The employee discount is pretty great and you get an additional 10% during the holiday season. Management overall isn't too stressful unless you aren't staying within your call times.

Cons

You have all the customer accolades in the world but if you don't make your time it doesn't matter. The company prides itself on customer service but they still want you to hurry up and get them off the phone.

5.0

Apr 7, 2016

QVC customer service rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, excellent supervisors and managers.

Cons

vacation time is very hard to get approved.

2.0

Mar 21, 2016

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are good and people are friendly

Cons

Flexibility and management. Very stressful. Quantity not quality

Viewing 310 - 312 of 332 Reviews

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