Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 197 reviews)); "Employee discount, work from home." ((in 78 reviews)); "Great work life balance and a lovely place to work." ((in 59 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 54 reviews)); "Great coworkers and often promote internally" ((in 40 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 113 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 38 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC

Part of QVC Group

QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

331 reviews

4.0

Dec 15, 2015

CS Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Offers very Flexible schedules,including 10 hour shifts ,great benefits but closing site. Good company to work for but unfortunately closing for business reasons

Cons

Closing site so no future in Port St Lucie. Unfortunately for about 800 employees this business decision is very difficult to accept & reasons were a decrease in on phone business due to other media so one call center had to be closed

3.0

Nov 1, 2015

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay is pretty good.

Cons

Very hard to always reach your AHT...Have seen many people lose their jobs because of that

4.0

Sep 14, 2015

Customer Service Rep.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours, great insurance benefit.

Cons

Supervisors are terrible, and unnecessary, customer service reps can perform the same functions.

Viewing 313 - 315 of 331 Reviews

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QVC Customer Service (CSR) reviews

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