Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 197 reviews)); "Employee discount, work from home." ((in 78 reviews)); "Great work life balance and a lovely place to work." ((in 59 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 54 reviews)); "Great coworkers and often promote internally" ((in 40 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 113 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 38 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

331 reviews

1.0

May 8, 2025

To many calls

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee discount is the best part.

Cons

There are calls back to back. Also will get fired for not making the customer buy their products. Pay every 2 weeks.

3.0

Apr 10, 2025

Many changes

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent work discount benefits Really great health benefits Friendly teams Some Supervisors go above and beyond

Cons

Low pay Micromanaging managers (some) Denial sales expectations Horrible pay incentive when you make your 3% sales quota Lack of training, lack of knowledge after training & onboarding Very rude and entitled callers

3.0

Apr 9, 2025

Great benefits/not so great experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

QVC offers pretty good coverage. Offers remote opportunities. Paid time off. Decent employee discount. Multiple trainings on techniques and workshops

Cons

Now merging with HSN they have gone under several and swift changes increasing sales goals and pressuring constantly to upsell. Also they only allow credit for certain things. Systems are not reliable always encountering a tech issue. Because of this it affects customers orders and billing. Customers complaining that quality of QVC is not the same. Most customers are elderly and do not like that they don’t receive paper return labels. QVC now processes returns online they are trying to get customers to adapt but because they are elderly and most don’t like to go online.

Viewing 31 - 33 of 331 Reviews

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To many calls

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