Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 189 reviews)); "40% discount on most items; 20% discount on electronics; work from home" ((in 74 reviews)); "Great work life balance and a lovely place to work." ((in 59 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 56 reviews)); "Great work environment and people" ((in 41 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 112 reviews)); "Poor management and pressure for statistics" ((in 87 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 37 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 33 reviews))

Skip to content Skip to footer

Notifications

QVC

Part of QVC Group

QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

331 reviews

2.0

Aug 6, 2025

Not a good company to work for

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Was able to work remote

Cons

The data system was very old, always having issues with error messages. The customers were mostly upset about the new changes of the product & company. Had to rely on different departments of the company to get a answers to questions, answers would take usually 3-7 days and they would not contact the customer back. The customers had to call back. The KPIs rankings were hard to meet with the system issues and the upselling.

3.0

Jul 15, 2025

QVC

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work, Work From home

Cons

Management is very scattered, one will say one thing and another will tell you otherwise, predatory system for older people

4.0

Jun 19, 2025

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company discount, nice work environment,

Cons

MANY rude customers, back to back calls everyday, average call time requirements need to be reevaluated, especially for the demographics of the customers who call in, sometimes it takes 2 minutes for them to just remember what they called about and to verbally explain the problem they are having. AHT should definitely be restructured. The motto "It starts with us" should be taken into consideration in wanting to provide the best customer service and resolve the issues the customer has THE FIRST time they call instead of having to rush them to meet AHT and then not getting their issues completely resolved because we are watching the AHT to get to next call and then customer ends up having to call back in.

Viewing 22 - 24 of 331 Reviews

Top companies for "Compensation and Benefits" near you

Signet Jewelers

3.9★Compensation & Benefits

TCC Verizon Authorized Retailer

4.4★Compensation & Benefits

Mary Kay

3.7★Compensation & Benefits

Etsy

4.1★Compensation & Benefits

Jobs at QVC

QVC Customer Service Specialist - 2nd Shift

QVC Customer Service Specialist - 2nd Shift

North Carolina

View job

QVC Customer Service Specialist

Georgia

View job

QVC Customer Service Specialist - 2nd Shift

Florida

View job

QVC Customer Service Specialist - 2nd Shift

QVC reviews FAQs

QVC reviews QVC Customer Service (CSR) reviews

QVC

QVC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a good company to work for

QVC

Customer Service Representative

Top companies for "Compensation and Benefits" near you

Jobs at QVC

QVC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

QVC reviews FAQs

Jobs at QVC