Is RDI a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at RDI have rated their employer with 1.4 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative/TSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at RDI .

Does RDI pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at RDI with 1.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 93.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 64 reviews)); "Work from home is available" ((in 39 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment and Ell Well program." ((in 18 reviews)); "Very happy with my job and very flexible hours as well." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "low pay bad management" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 27 reviews)); "Can't believe anything they say and too much favoritism." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

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RDI

RDI Customer Service Representative/TSR reviews

1.4

11% would recommend to a friend

(18 total reviews)

Bronson Trebbi

99% approve of CEO

8% positive business outlook

Ratings by category

1.3

Culture & values

1.3

Work/Life balance

1.3

Senior management

1.3

Compensation and benefits

1.3

Career opportunities

1.0

Diversity & inclusion

TSR/Customer Service Representative employees have rated RDI with 1.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most TSR/Customer Service Representative professionals have a poor working experience there. RDI is rated 61% below average by TSR/Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

5.0

Oct 8, 2019

Best Work Family Ever!

Tsr

Recommend

CEO approval

Business Outlook

Pros

RDI is different from other companies in all the right ways They care about their production but also about their employees, so they make sure they exhaust every coaching and teaching opportunity to help us succeed. They have daily incentives and monthly outings for the whole building. They definitely try their hardest to implement fun into the workplace and they succeed.

Cons

Communication lacks between management members at times. Parking can be a hassle, needing to park sometimes all the way in Krogers.

RDI Response

Thank you so much for taking the time to share your thoughts. Feedback (and listening to feedback) from our employees is a key piece to the overall success of RDI. We do have a suggestion box on our internal website for anyone to share their thoughts and ideas. This ties into our culture of Employee Engagement. ELLWell (Earn, Learn, Live Well) is here to make sure that we are listening and making changes to continuously make RDI a better place to work. We hope you connect with your Culture Director on any additional feedback you may have!

4.0

Jul 6, 2019

They treat you like you treat them!

Tsr

Recommend

CEO approval

Business Outlook

Pros

Worked with me when things were rough , iffered benefits and 4 raises a year.

Cons

Work can be a little boring and start pay could be better.

5.0

Jun 3, 2016

Great place to work

Tsr

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and great atmosphere! They always have great outtings for the employees and incentives also the management is super nice! If you ever have issues you can talk to them and they are great about helping you!

Cons

Being inside all day in a seat.

Viewing 4 - 6 of 18 Reviews

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RDI Customer Service Representative/TSR reviews

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Best Work Family Ever!

They treat you like you treat them!

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