Is RDI a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at RDI have rated their employer with 1.4 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative/TSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at RDI .

Does RDI pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at RDI with 1.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 93.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 64 reviews)); "Work from home is available" ((in 39 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment and Ell Well program." ((in 18 reviews)); "Very happy with my job and very flexible hours as well." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "low pay bad management" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 27 reviews)); "Can't believe anything they say and too much favoritism." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

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RDI

RDI Customer Service Representative/TSR reviews

1.4

11% would recommend to a friend

(18 total reviews)

Bronson Trebbi

99% approve of CEO

8% positive business outlook

Ratings by category

1.3

Culture & values

1.3

Work/Life balance

1.3

Senior management

1.3

Compensation and benefits

1.3

Career opportunities

1.0

Diversity & inclusion

TSR/Customer Service Representative employees have rated RDI with 1.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most TSR/Customer Service Representative professionals have a poor working experience there. RDI is rated 61% below average by TSR/Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

4.0

May 13, 2016

Honesty

Tsr

Recommend

CEO approval

Business Outlook

Pros

Supervisors work with on most issues that you have. Friendly environment

Cons

Upper management doesn't always work with you on your schedule if you're in school. Other then that its a pretty reputable place

4.0

May 13, 2016

TSR

Tsr

Recommend

CEO approval

Business Outlook

Pros

I am able to work overtime when I want, as long as there is hours to work.

Cons

Happy to get 40 hours some weeks, depending on the work.

4.0

May 13, 2016

We've come a long way!

Tsr

Recommend

CEO approval

Business Outlook

Pros

The building has been completely remodeled and we have filtered out some of the not so good managers that we had. I like that the company has gotten better about keeping campaigns for us to dial.

Cons

Hours are not always solid depending on what the client wants. I am a single mother and had to take a second job just to make ends meet.

Viewing 7 - 9 of 18 Reviews

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RDI Customer Service Representative/TSR reviews

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Honesty

TSR

We've come a long way!

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