Is RDI a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at RDI have rated their employer with 1.4 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative/TSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at RDI .

Does RDI pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at RDI with 1.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 93.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 64 reviews)); "Work from home is available" ((in 39 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment and Ell Well program." ((in 18 reviews)); "Very happy with my job and very flexible hours as well." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "low pay bad management" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 27 reviews)); "Can't believe anything they say and too much favoritism." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

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RDI Customer Service Representative/TSR reviews

1.4

11% would recommend to a friend

(18 total reviews)

Bronson Trebbi

99% approve of CEO

8% positive business outlook

Ratings by category

1.3

Culture & values

1.3

Work/Life balance

1.3

Senior management

1.3

Compensation and benefits

1.3

Career opportunities

1.0

Diversity & inclusion

TSR/Customer Service Representative employees have rated RDI with 1.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most TSR/Customer Service Representative professionals have a poor working experience there. RDI is rated 61% below average by TSR/Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

2.0

Apr 9, 2016

RDI... What a joke.

Tsr

Recommend

CEO approval

Business Outlook

Pros

What Pros? What Pros? What Pros? What Pros?

Cons

Crappy company to work for. Management is hired in under the friends before hire concept. Point system... More like a demerit system. No room for advancement. If ur not frat brothers, or sleeping with the upper management, you are just a pawn on the Chess board that is RDI. This company was est. 1978; and, it has gotten worse from what I've seen from its history and it's previous location at carver road.

4.0

Apr 5, 2016

Great people!

Tsr

Recommend

CEO approval

Business Outlook

Pros

I have worked at RDI for over a year now, and have found excellent support from both coworkers and management. I have also been taught valuable skills that would be useful in many different career opportunities. If you put forth effort, come up with solutions to make your own job and your team's job easier, it is appreciated and acknowledged. Also, it seems to be a progressive, forward thinking company, with young people taking the reigns who are focused on creating a driven, yet pleasant atmosphere.

Cons

Call center struggles, sometimes shaky hours, a lot of high school aged employees.

4.0

Feb 15, 2016

RDI is great place to work!!!!

Tsr

Recommend

CEO approval

Business Outlook

Pros

Fun, friendly environment. The pay is great and the overtime is wonderful!!!!

Cons

I wish there were more incentives to keep the atmosphere fun and continue to keep people wanting to work here.

Viewing 10 - 12 of 18 Reviews

Jobs at RDI

Clinical Monitoring Standards Lead

Clinical Data Manager - Data Integrity & Investigation

Clinical Operations Lead

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RDI Customer Service Representative/TSR reviews

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RDI... What a joke.

Great people!

RDI is great place to work!!!!

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