Is RDI a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at RDI have rated their employer with 1.4 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative/TSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at RDI .

Does RDI pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at RDI with 1.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 93.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 62 reviews)); "Work from home is available" ((in 40 reviews)); "Great coworkers and people to work with" ((in 23 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 54 reviews)); "Benefits are good, but could be a little more affordable." ((in 27 reviews)); "I know that other employees may see some but management always does their job to turn those negative thoughts into positive ones." ((in 26 reviews)); "The oxford site is full of favoritism no communication or order." ((in 18 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

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RDI

RDI Customer Service Representative/TSR reviews

1.4

11% would recommend to a friend

(18 total reviews)

Bronson Trebbi

99% approve of CEO

8% positive business outlook

Ratings by category

1.3

Culture & values

1.3

Work/Life balance

1.3

Senior management

1.3

Compensation and benefits

1.3

Career opportunities

1.0

Diversity & inclusion

TSR/Customer Service Representative employees have rated RDI with 1.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most TSR/Customer Service Representative professionals have a poor working experience there. RDI is rated 61% below average by TSR/Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

May 6, 2013

The co-workers are great, the company is not so great.

Tsr

Recommend

CEO approval

Business Outlook

Pros

working with others are a great opportunity to to make new friends and hang out. learning different areas of customer service is great.

Cons

Make sure you do not have an emergency or anything important come up or do not touch the wrong button you will get written up or suspended. there are no raises until you are there for after a year. there are no top producer raises.

4.0

Jul 18, 2011

Not too bad

Tsr

Recommend

CEO approval

Business Outlook

Pros

If you are good in sales the will give praise. Willing to work with you if you have a family emergency, or something comes up. As long as your a good employee and do what your suppose to do it's a good job to have if you're a student or working mother.

Cons

Telemarketing is a hard job to do period, and sometimes it can really get to you, and you can start to feel really negative.

3.0

May 2, 2011

It changes from day to day, you never know what is going to happen.

Tsr

Recommend

CEO approval

Business Outlook

Pros

enjoy making the customers aware of options available to them an getting to know new people on a daily basis.

Cons

supervisors are to loud and makes it hard to communicate with customers. Lose concentration easily because of people talking right next to you and the customer will ask,,why is it so loud there?

Viewing 16 - 18 of 18 Reviews

Jobs at RDI

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RDI

RDI Customer Service Representative/TSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The co-workers are great, the company is not so great.

Not too bad

It changes from day to day, you never know what is going to happen.

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