Pros
The people were one of the main reasons I stayed. I met incredible coworkers who made a difficult environment much more bearable.
Cons
In my experience, the culture was much different from what I expected based on the interview process. I found the environment to be highly pressure driven, and support often took a back seat to performance expectations. Although the role was titled Customer Success, it often felt heavily focused on expansion. I frequently felt that renewals, customer relationships, and long term customer outcomes carried less weight than expansion revenue. No matter how hard I worked, it often felt like the expectations continued to increase. Burnout seemed common, and I found it difficult to maintain a healthy work-life balance. Job security also felt uncertain. Based on the turnover I observed, it seemed like many employees worried they could be let go unexpectedly, which, in my opinion, discouraged people from speaking up or taking risks. The onboarding experience was challenging. I felt new hires were expected to take on customer responsibilities quickly, while still learning the product and internal processes. Finally, I found work-life balance difficult to maintain. Five days in the office became mandatory during my time there, and staying late often felt like an expected part of the job.
