Reputation reviews about "layoff"

Constant concern around potential layoffs

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

Layoffs and hiring freezes were not fun to watch.

Product reliability nightmare - Half-baked releases with inadequate QA created an impossible situation where CSMs were expected to drive adoption of unstable features, causing constant escalations and deteriorating CX, endless damage control, operational chaos, plummeting CSat scores, spiking churn, and ultimately a significant loss of income for CSMs. Operational chaos - Inadequate knowledge transfer from implementation to post-launch, insufficient technical documentation, setting up support & CS teams for failure. Leadership instability and poor transparency - Constant executive turnover, mysterious layoffs with little or no communication about 'reorgs,' creating a culture of fear and uncertainty. Compensation regression - Upsell commission slashed 66%; churn forgiveness policy cancelled; variable comp restructured so heavily in company's favor that one lost customer took away 30% of the CSM's income. Career stagnation - Promotions dragged out for a year with no explanation; supportive managers fired for speaking out to advocate for their employees. Benefits deterioration - Mid-year change to a new health insurance carrier with downgraded coverage caused financial stress and gaps in care; no 401K matching.

The company is in disarray. Recent layoffs were handled poorly, with no clear communication to the broader organization. This was a surprise attack, leaving employees anxious and uncertain about their future. The entire executive leadership team (ELT) has turned over in a short period, with every departure framed as "pursuing other opportunities." It's evident that these statements aren't truthful, and the lack of transparency erodes trust within the organization. Shifting priorities and a lack of cohesive vision make it challenging to deliver value to customers. As a CSM, I frequently had to bridge the gap between broken internal processes and frustrated clients without adequate support from ever changing leadership.

According to a recent discussion with a current employee, the pipeline project failed completely. A few members received promotions despite multiple failures related to this project. I've also heard that the entire pipeline team has been laid off, and now they are working on something that is not required. The AI product manager seems uncertain about what to build next.

layoffs, no mobility, stock option not worth much

- Growth opportunities are extremely limited, with leadership frequently hiring external candidates sourced through personal connections rather than considering internal candidates for advancement - Leadership changes in CS have contributed to an environment where employees feel under valued and under supported - Multiple leaders/ middle managers have raised concerns about gender equity and workplace culture, yet these issues remain unaddressed - SLT & HR have been made aware of these concerns by numerous leaders who have since left, but meaningful action has not been taken - Concerning budget cuts in CS have led to layoffs and stagnant wages, causing current employees to have increased workloads without additional compensation - Variable pay KPIs often change without notice making it difficult for employees to reach their goals and earn their full bonuses