Is Reputation a good company to work for?

Reputation has an overall rating of 3.4 out of 5, based on over 490 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 54% of employees would recommend working at Reputation to a friend and 35% have a positive outlook for the business. The best reviews about Reputation have been left by employees working as Account Executive , Sales Development Representative (SDR) and Sales .

Does Reputation pay their employees well?

According to anonymously submitted Glassdoor reviews, Reputation employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Reputation. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Reputation?

54% of Reputation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Reputation 3.8 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Reputation?

Software Engineer (26) , Sales (17) , Sales Development Representative (SDR) (17) , Senior Software Engineer (16) , Account Executive (14) , Business Listings Coordinator (11) , Manager (10) , Customer Success Manager (8) , Managed Response Coordinator (8) , Anonymous (5) , Customer Success Manager (CSM) (5) , Director (5) , Marketing (5) , Coordinator (4) , Customer Success (4)

What are the pros of working at Reputation according to real employee reviews?

"Great culture and direction as a company." ((in 42 reviews)); "Great people that work there" ((in 39 reviews)); "work life balance is great" ((in 29 reviews)); "Great team and collaboration to help everyone succeed!" ((in 28 reviews)); "Benefits are great." ((in 20 reviews))

What are the cons of working at Reputation according to real employee reviews?

"Management was poor and ineffective" ((in 30 reviews)); "Lack of team cohesion and leadership" ((in 19 reviews)); "Constant concern around potential layoffs" ((in 10 reviews)); "No training program." ((in 7 reviews)); "No 401k matching" ((in 7 reviews))

What are employees saying about Reputation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Reputation layoffs and their outlook for job security at Reputation in 2026.

What are the top reviewed Reputation locations?

Redwood City , Scottsdale , Tempe , Chicago , Lehi , Phoenix , New York , San Ramon , Seattle , Purcellville , Mesa , Charlotte , Cleveland , Los Angeles , Dublin , Menlo Park , South San Francisco , Palo Alto , Rockville , Fort Lauderdale , Atlanta , Farmington Hills , Vernon , San Ramon Village

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Reputation

Reputation reviews about "team"

35% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Senior management

3.1

Compensation and benefits

2.9

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

140 reviews

4.0

Aug 18, 2024

Decent company nothing fancy

Director of product management

Recommend

CEO approval

Business Outlook

Pros

Good company solid team mates

Cons

Very slow and old style product management, more like project management

Reputation Response

Thank you for your review and for recognizing the strength of our team. We’re glad to hear that you value your teammates and the company. We also appreciate your feedback regarding the pace and style of our product management. We are always exploring ways to evolve and improve our processes. We encourage you to discuss your feedback with your leader as insights like yours can help us focus on the right areas for growth. Thank you again for your honesty and for being a part of our team. We look forward to continuing to build a stronger, more innovative company with you!

5.0

Aug 10, 2025

A Place That Believes in You and Helps You Grow

Team lead

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership that believes in internal talent Provides growth opportunities and supports new ideas Collaborative and encouraging team environment

Cons

Nothing significant during my time here

Reputation Response

1mo

Thanks for leaving us a review! We truly believe in investing in our people and creating an environment where new ideas are welcomed and growth is encouraged. It is great to hear that came through during your time with us. We wish you well!

1.0

Jul 22, 2026

Great team but unclear company direction

Associate director

Recommend

CEO approval

Business Outlook

Pros

Love the product and the team I worked with

Cons

Doesn't seem like they have any direction.

4.0

Dec 4, 2024

Great company to work for!

Sdr team lead

Recommend

CEO approval

Business Outlook

Pros

Team atmosphere is amazing here!

Cons

Recent restructuring has increased workloads

Reputation Response

Thank you for your feedback! We’re thrilled to hear that you value the amazing team atmosphere, it’s something we strive to cultivate across the organization. We understand that restructuring can lead to changes in workloads, and we appreciate your dedication and adaptability during these transitions. Your insights are important to us, and we’re actively working to ensure workloads remain balanced while continuing to support our teams with the resources they need to thrive. If you have specific suggestions or concerns, we encourage you to share them with your manager or HR. Together, we can address any challenges and keep our team culture strong. Thank you for all that you contribute to our success!

5.0

Sep 16, 2025

Big things coming up!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

It's a great time to be with Reputation. There are a lot of exciting things happening with AI and we recently rebuilt our platform from the ground up. The hybrid work schedule is a great balance, and the account load is very manageable which allows me to be very strategic with customers and drive positive results with our platform which is very fulfilling. Management have a great vision and direction for the company.

Cons

You have either been at Reputation for a few months, or a few years. The more tenured team members seem a bit resistant to some of the changes that are ultimately going to take the company (and opportunities) to the next level, and navigating those waters can be a bit challenging as a new employee coming in. Another downside is the lack of 401(k) matching, but other than that the benefits are great.

Reputation Response

1mo

Thank you for this wonderful review! We are thrilled to hear that the platform rebuild, AI innovations, and strategic direction are resonating with you. It is exactly the kind of momentum we have been working hard to build. Your observation about navigating change within a tenured team is a thoughtful one, and something we are mindful of as we continue to evolve. Change can be challenging, but we believe the direction ahead is one worth embracing together. We hear you on the 401(k) match, it is something we continue to evaluate as the company grows. Thanks for being a part of the journey. Reviews like this one remind us why we do what we do!

1.0

Dec 6, 2024

Unstable Leadership and Poor Communication – Proceed with Caution

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The colleagues in the trenches are talented and supportive.

Cons

The company is in disarray. Recent layoffs were handled poorly, with no clear communication to the broader organization. This was a surprise attack, leaving employees anxious and uncertain about their future. The entire executive leadership team (ELT) has turned over in a short period, with every departure framed as "pursuing other opportunities." It's evident that these statements aren't truthful, and the lack of transparency erodes trust within the organization. Shifting priorities and a lack of cohesive vision make it challenging to deliver value to customers. As a CSM, I frequently had to bridge the gap between broken internal processes and frustrated clients without adequate support from ever changing leadership.

Reputation Response

We appreciate both your acknowledgment of the talented and supportive colleagues you worked with and your constructive advice for improvement. Organizational changes and leadership transitions are always difficult, and we regret that these events left you (and potentially others) feeling uncertain. We take your feedback seriously and will continue our strides towards increased transparency and thoughtful communication in navigating such moments. We’re committed to (re)building trust and providing clear direction. Stabilizing our leadership team and improving processes to better support our employees and customers are top priorities. Your advice to openly communicate about challenges and the company’s direction resonates with us, and we will continue taking steps to create a more cohesive vision and consistent messaging. Thank you again for your feedback and your contributions during your time here. We are dedicated to learning from this input to foster an even stronger, more supportive environment for our team. We wish you the best in your future endeavors.

5.0

Mar 19, 2025

Amazing place to work at!

Business listings coordinator

Recommend

CEO approval

Business Outlook

Pros

Great team, great benefits, and a fun environment!

Cons

Honestly, no cons! It's a great place.

Reputation Response

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed working with the team, the benefits, and the environment here at Reputation. It’s always great to know that our employees have had a positive experience. We appreciate you sharing your feedback and wish you all the best in your future endeavors!

3.0

Sep 10, 2024

good company to work with

Qa lead - automation engineer

Recommend

CEO approval

Business Outlook

Pros

good people and good technical team

Cons

bad work culture due to change in new management

Reputation Response

Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed working with the team and appreciated the technical expertise of your colleagues. Our people and the work we do are truly the foundation of what makes Reputation so special. We acknowledge your concerns regarding the cultural changes you experienced following changes in management. Transitions can be challenging and we are continually working to ensure that we maintain a positive and inclusive culture during any changes. We wish you nothing but success in your future endeavors and appreciate the contributions you made while with us.

1.0

Apr 16, 2025

Not what it used to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Individuals who are hard working and believe in the product - Great people - Flexible work schedule

Cons

- Concerning trend of sexism, especially within the Customer Success team. Female leaders were all bypassed for promotions, or even demoted, so that less qualified male candidates could be brought in. What was a diverse team of leaders, is now all males who are friends outside of work. - C Suite aware of growing concerns around sexism and equality for women in the workplace, but have made no meaningful changes. This was brought up in an all hands, within employee surveys, and numerous exit interviews of employees leaving due to these concerns. -Growth opportunities are limited, as leaders tend to favor employees or hire external candidates (despite qualifications) who have a personal connection to hiring manager.

Reputation Response

Thank you for taking the time to share your experience and feedback. We’re glad to hear you found value in the people, flexibility, and product at Reputation. We truly appreciate the contributions you made during your time here. We take concerns about diversity, inclusion, and equity very seriously and remain dedicated to ongoing efforts to strengthen these areas through employee feedback surveys, leadership accountability, and internal initiatives, such as our Pathfinder Project, which will include employees from cross-functional groups coming together to develop actionable recommendations that will drive meaningful improvements within the organization. We recognize that perceptions of limited growth opportunities and favoritism can be frustrating and damaging to morale. We want to be clear that our goal is always to hire and promote the most qualified individuals based on merit, alignment with our values, and the needs of the business — regardless of personal relationships. That said, we also understand that when employees don’t see clear, consistent pathways for development, or if hiring decisions lack transparency, it can lead to concerns about fairness. We're actively working to improve internal mobility, career development frameworks, and manager training to support equitable growth opportunities across the company. We appreciate your insights and will continue working to ensure that all employees feel supported and empowered in their careers. We wish you the very best in your next chapter.

4.0

Jul 23, 2025

Review

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

CEO has a good thought into taking this company into the realm

Cons

Lackluster leadership from the marketing team

Reputation Response

1mo

It is great to hear about your confidence in our CEO and the direction we are heading! We appreciate your feedback on leadership. We will continue building strong, aligned leadership across all teams. Wishing you all the best in your future.

Viewing 1 - 3 of 140 Reviews

Jobs at Reputation

Account Executive, Enterprise

United States

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Senior Sales Operations Manager

United States

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Sr. Marketing Operations Manager

United States

View job

Sales Development Representative

Arizona

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Director, Customer Success - Automotive

Remote

View job

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Reputation

Reputation reviews about "team"

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Decent company nothing fancy

A Place That Believes in You and Helps You Grow

Great team but unclear company direction

Great company to work for!

Big things coming up!

Unstable Leadership and Poor Communication – Proceed with Caution

Amazing place to work at!

good company to work with

Not what it used to be

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