Reynolds American reviews

3.2

52% would recommend to a friend

(1,799 total reviews)
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David Waterfield

64% approve of CEO

55% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Company car, Sales Training programs

Cons

-Work Life Balance - Unfortunately the work load is not on par to many peers across the country depending on TM/DM/KAM territory. Really a draw of the straw if you’ll be lucky or be on the other side of an unbalanced workload. Recommendations provided are not heard by senior leadership if it requires additional head count. Hello burn out! -Compensation - RAI likes to say they are comparable in salary to similar CPG companies, shows slides of their research to try and show employees what they want them to believe. Based on workload/skills/responsibility in your role you are most likely underpaid if your a Senior Manager. Many other CPG companies pay 10-20% more to comparable roles in the industry, was shocked to find out how far off RAI was during interviews with other organizations. Resources/Tools- the tools and resources lag far behind what personnel need to in order to deliver on goals that leadership is signing sales areas and regions up for. Boundaries - Boundaries and work life balance do not exist here. Working 12 hour days to stay afloat, getting/sending emails at 4AM/9PM, unrealistic turnarounds for feedback and constant fire drills. When this becomes the norm, these are not fire drills just a chaotic organization with no respect for its employees. Communication - The left hand does not know what is happening with the right. There are several departments and teams that don’t have a clue what the other is doing. Unfortunately all this is a downstream impact leaving field TMs/DMs/KAMs with unhappy customers, getting yelled at daily due to frustrations and no answers from internal teams. Bonus- Don’t count this into your compensation, in 2021 many a fraction of what was promised. Due to inaccurate reports, a changing metric scale and funky math it’s a toss up if you’ll actually receive the projection of your bonus for the work you’ve done.

1.0
Oct 1, 2021

Bait and Switch

Recommend
CEO approval
Business Outlook

Pros

Decent benefits Adequate pay for our area

Cons

No work-life balance Old school mentality around all decisions Forced return to office in the middle of a Covid surge, even though kids can’t get vaccinated Poor time off allowance High turnover Toxic work environment No one listens to employee feedback Everyone is just a number, no one feels valued Complete disappointment, I left another large employer to come here thinking things are different- man was I wrong. Leadership is a joke Difficult regulatory environment

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Reynolds American Response
4y
We appreciate your review. Our company is transforming, and as part of that journey we strive to provide our employees with an environment in which each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.
1.0
Sep 18, 2021

Propel 2.WTF

Recommend
CEO approval
Business Outlook

Pros

Compensation package, peers, amazing DM. Company vehicle/gas card is a nice perk.

Cons

Ever changing workload and expectations. Unstable upper management from BAT. Lack of transparency.

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Reynolds American Response
4y
Thank you for sharing your positive experience with your coworkers. Hearing your perspective of the pros and cons helps us improve our processes and make the company a better place to work.
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