Reynolds American reviews

3.2

52% would recommend to a friend

(1,799 total reviews)
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David Waterfield

64% approve of CEO

55% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Aug 6, 2021

Profit over People

Recommend
CEO approval
Business Outlook

Pros

Company Car, gas card, and independent work setting. The 401K match is good as well.

Cons

Company doesn't seem to care about the quality of people. When I first started I felt that this company truly cared about their employees and would do anything they could to make sure talent is taken care of. Now the company is aligning itself in a position to show that they don't care about their employees just solely taking market share.

1.0
Apr 21, 2021

Toxic Environment

Recommend
CEO approval
Business Outlook

Pros

Great local management and co-workers

Cons

We essentially no longer have vacation time or sick time. You must average 8 stores per day, regardless of your personal life outside of this. If you take a day off, you’ll need to make that up another day to keep your average up. Sick? Figure it out. You need a weekly AND monthly average of 8, so don’t get sick on Fridays. Questions on this? Your guess is as good as mine about who to ask. No one knows WHY this is going on. All we know is we are being judged on reports constantly. At this point, the field is in a toxic environment where they feel they can’t take time off. I tried to count the new SKUs we have launched in the past 12 months. I lost count somewhere around 30. This is an unprecedented amount of new product compared to our competitors. Retail partners are starting to lose their trust in me as a category advisor. I am constantly apologizing and putting out fires on behalf of the company. Add on top of that the unrealistic expectations and workload that others here have mentioned. The workload is currently so heavy that even the best TMs can’t execute it all. This used to be a great place to work and we all felt motivated. The BAT takeover has made this such a toxic work environment that I wouldn’t recommend it to anyone. The company car costs you $150/month but it is so full of required POS no one can ride in it.

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Reynolds American Response
5y
We are sorry to hear about your experience. Your feedback is important to us. We encourage you to discuss your concerns with your manager. We look to ensure successful careers for all our employees at Reynolds American.
1.0
Jun 16, 2019

Not what it was.

Recommend
CEO approval
Business Outlook

Pros

Once a great company, there is still something left of the pre acquisition culture. You get to work with best in class talent, though many seem to be exiting or pursuing other opportunities.

Cons

In the last year, work life balance has become nonexistent. It feels like leaders within the department wear their after-hours and weekends in the office as a badge of honor, creating unhealthy and unsustainable pressure on teams from the top down. The post acquisition Tug-of-War for control between RAI and BAT has created a situation where it seems to me that many feel strained to perform their roles. It feels as the environment has taken its most passioned organizational advocates and exhausted them into a state of complete ambivalence. To combat negative reviews, it seems to me that H.R. focuses more on asking employees to promote positive reviews on LinkedIn and Glassdoor than having frank conversations about the cultural and business shifts that have occurred since the acquisition.

Viewing 118 - 120 of 1,799 Reviews

Glassdoor has 1,907 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.